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Contributor
Posts: 5
Registered: ‎11-23-2009

What cable goes where?

I have a PC, phone, printer/fax and cable modem.  I can not get the fax to work.  It says 'phone line error.'

 

The cable comes into room and into the modem.  The modem plugs into the PC.  How do I connect the phone and the fax?

Administrator
ComcastBillG
Posts: 267
Registered: ‎10-24-2007

Re: What cable goes where?

Check out this link and make sure the fax machine is compatible.

 

http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=6d8d8f04-db17-4a54-9afb-c7a7cd373fe0 

William Gerth
Comcast Help Forums Administrator
william_gerth@cable.comcast.com
Networking Expert
Baric
Posts: 24,238
Registered: ‎07-28-2003

Re: What cable goes where?

Do you have Comcast Digital Voice?  If so, and the cable modem is properly hooked into the house's phione system, you simply plug a regular phone cord from any house phone jack and connect it to your phone and/or fax, just like you would normally.  Othwise, simply use a phone line from the phone jacks on the cable modem to your phone or fax.
Contributor
Posts: 5
Registered: ‎11-23-2009

Re: What cable goes where?

Thanks for the posts but my problem is as follows.

 

Modem has a connector for a phone line that says "phone"

 

PC has two connectors that says "phone" and "line"

 

Phone of course has a connector for line

 

FAX has a connector that says FAX

 

Now, do I bring the house phone line into the PC or the Modem?  I was hoping to find a diagram that shows these connections but I haven't.

 

Thanks again.

Connection Expert
JamesR
Posts: 6,274
Registered: ‎09-29-2007

Re: What cable goes where?

Phone cord from phone jack to splitter.

Phone cored from splitter to Fax Machine

Phone cord fro splitter to Telephone

 

Ignore phone jack on modem.  It is used when you have Telephone Service from Comcast

Ignore phone jacks on PC, they are used if you want to use the PC as a Fax Machine

Contributor
Posts: 5
Registered: ‎11-23-2009

Re: What cable goes where?

Thanks.  I fixed it.  Kinda.

 

I had a DSL cable filter/splitter that I thought I no longer needed.  Turns out I do need to make my phones work.  I plugged the phone line into the back of the modem.  I plugged the DSL phone line into the PC.  I plugged the phone itself into the PC.  All works.  Except the FAX.  I will take someone's advise and program the PC to send the FAX.

 

Thanks again.

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: What cable goes where?

You shouldn't need a DSL filter unless you have DSL service from the phone company. But if you're a Comcast Internet customer, you have a cable modem, not DSL.

 

Do you have Comcast Digital Voice service, or do you get your phone service from a regular telco?

 

You should be able to plug the fax machine into any jack that you can plug a phone into.