New service (50/10), using Motorola SB6121, up and working fine, have done a major upload to get my photos backed up off site, speed consistently good and to spec over two days.
I keep spare equipment configured to swap as I travel a bit and wife is here, so I have a spare router, etc. I was going to get a spare, matching SB6121 modem also (I own, not lease).
If the modem needs to be swapped, is it just a matter of plugging it in (doubtful), or do I need to do something to activate it with the new one and its mac address?
Is that something that I can do online, or do we need to call to do a swap (I would actually like to swap when I buy it, so I know the spare is OK).
One reason for the concern -- the installer was not able to do the install with his laptop. He claimed my SB6121 was bad, then used one of his own -- which didn't work either, a different brand. He tried to get a remote activation of his, failed. I asked him to please try remote activating (pushing, whatever the right term) mine, it worked, he said "good" and left. So I am a bit concerned about making changes and whether it is fully set up right as well.
Recommendations? Get one, put it on, call for help to swap to make sure?
But just FWIW, so far can't be happier with the connection, have monitored it carefully and so far nice and solid and steady performance with vary large file transfers.
On a related note -- shouldn't my account page show a usage meter? Am wondering how my measurements correspond to it's? About 200G in two days uploaded -- that's it, now my usage drops nearly to nothing, but wondering how they measure. Yes I know about the policy change, but thought the meter was still there in the account page?
