10-22-2011 04:36 AM
10-22-2011 06:18 AM
When requesting assistance for a connection related problem try the suggestions in this post:
If the suggestions there do not resolve the problem, please provide the information requested in this post:
One of the resident experts will review your information and attempt to assist you.
10-22-2011 09:24 AM
Although that modem has not yet been classified as being "end of life" on their Approved Modem's List,
you may want to consider swapping it out for one that is more current as it is only DOCSIS 1.1 capable. Are you renting it from them ? If so, try asking for a swap to DOCSIS 3 capable modem.
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