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Bronze Problem Solver
Jim721
Posts: 2,642
Registered: ‎12-05-2010

Zoom 5341J Firmware upgrade.

Ok Comcast has pushed new firmware to the Zoom 5341J 5.5.4.9J. Now I can no longer access the event log anybody know a way to do it with the new firmware ?? I just dont know why Comcast has to fix somthing that was never broke seems all kind of threads are popping up now about the 5341J.

Connection Expert
EG
Posts: 41,850
Registered: ‎12-24-2003

Re: Zoom 5341J Firmware upgrade.

It works for me if you log in at that same URL, then close out the browser, and then click on a shortcut of that URL (if you have one) again (a second time). Doing it twice consecutively makes the error log tab appear on the second time for me.

Bronze Problem Solver
Jim721
Posts: 2,642
Registered: ‎12-05-2010

Re: Zoom 5341J Firmware upgrade.

Thanks EG it works now i was not doing the way you did but it does show the event log now. I guess you can delete this thread.

Connection Expert
EG
Posts: 41,850
Registered: ‎12-24-2003

Re: Zoom 5341J Firmware upgrade.

It works having a desktop shortcut and I have do it two times consecutively each and every time I want to see the error log page. Don't know why they had to go and change this (likely a quirk).... Seems silly but perseverance pays. I'm not going to "delete" this as other readers may find it helpful.

Bronze Problem Solver
Jim721
Posts: 2,642
Registered: ‎12-05-2010

Re: Zoom 5341J Firmware upgrade.

Yeah it may help others good point. I think like you said it may be a quirk. :smileyplain:

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Zoom 5341J Firmware upgrade.

It looks like the bug is that if you have to enter the login info, it "forgets" that you were trying to go to the log. But once you're logged in you can go there with the shortcut.