06-29-2012 02:47 PM
I have Comcast and had trouble setting up the ZOOM 5350 and getting the connection to work; I could see it had the old firmware. After about an hour chat with Comcast and several restarts on their end, it is now working beautifully and the updated firmware was installed by them. I next went in to change the default password and then the SSID, etc., for wireless. It didn't take my new password for the Gateway login for several attempts, and finally it looked like it did. Now I can't log into the 192.168.0.1 Gateway as no passwords work - even the admin default. I can do a hard reset but don't want to lose anything Comcast updated and send it back to old factory defaults and have to go through the entire Comcast process again. I am on a Macbook Pro - is there any way to reset the password to log into the Gateway (nothing changed yet on the SSID) via the Terminal application? I saw something similar for another modem model and tried that, but it didn't work. Thanks!
06-29-2012 03:48 PM - edited 06-29-2012 03:50 PM
First I would check to see if stored password on computer is right, if you saved password .
applications>utilities>keychain access>select ssid>highlight then drop down menu get info select show password box . Check password is correct one entered also delete older ones you don't use . ie same ssid's with different passwords . Check encryption method wep wpa2
One other thing which you may already know, make changes connected Ethernet (hard wired) only not wirelessly .
06-29-2012 04:10 PM
Yes, that's all fine and I see what you are talking about, but the gateway/modem is not listed or stored there. I do have the SSID password - that hasn't changed - but the problem I am having is that I can't log into the 18.104.22.168 gateway address with the Ethernet using the new, changed password to view the modem configurations. I changed the login password very carefully and it looked like it took it, but it will not accept it or the default admin password when I try to log in. I can't even log in to the area where I want to change the SSID without doing a hard reset, and I don't want to do that because of the trouble I went through with Comcast. I am looking for an alternative to a hard reset. Thanks again.
06-29-2012 05:02 PM
Problem solved. I dumped history, cache, etc., shut down, and reopened the cable modem gateway site with the Ethernet connection from a bookmark/favorite I had created for a tabbed window within the software when I was successfully logged in earlier. The modem software window opened up to this section without needing the unknown password; I was able to change the password, and then the SSID. Have no idea why it worked this way, but perhaps something was cached that was not allowing me in, which cleared. Thanks for your reply!
06-29-2012 05:42 PM - edited 06-29-2012 06:41 PM
ok did you try http://192.168.100.1 ???
FWIW, that works only for straight cable modems and for some combo gateway devices after they are put in to bridge mode.
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