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Contributor
Posts: 5
Registered: ‎08-10-2007

bandwidth limits and live streaming

Do the bandwidth limits with Comcast effect how long you can watch live video streaming online?

In other words, if I spend too much time watching a live video or movie online will I be charged more?

Silver Problem Solver
commanguy
Posts: 5,419
Registered: ‎01-11-2010

Re: bandwidth limits and live streaming

 

What will happen if I exceed 250 GB of data usage in a month?

The vast majority - more than 99% - of our customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If you exceed more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, you may receive a call from the Customer Security Assurance ("CSA") team to notify you of excessive use. At that time, we will tell you exactly how much data per month you had used. When we call you, we try to help you identify the source of excessive use and ask you to moderate your usage, which the vast majority of our customers do voluntarily. If you are contacted by the CSA team again for excessive use within six months of the first contact your service will be subject to termination for one year. We know from experience that most customers curb their usage after our first call. If your account is terminated, after the one year period expires you may resume service by subscribing to a service plan appropriate to you needs.

Our practice for the past several years has been to call only our heaviest data users, and this practice remains the same now that the 250GB data usage threshold is in effect. We may change our practice but will, of course, provide notice to you of any change.

Contributor
Posts: 5
Registered: ‎08-10-2007

Re: bandwidth limits and live streaming

Thanks, but that really doesnt answer my question. If I watch a 2 hr movie every day....does that exceed the bandwidth? I'm asking because I plan on watching the streaming feeds on Big Brother (cbs) and dont have any idea how many hours a month I can watch. Thanks for your help!

Silver Problem Solver
commanguy
Posts: 5,419
Registered: ‎01-11-2010

Re: bandwidth limits and live streaming

Might not, depends on how much other data comes in on the stream. 

Logging on to Comcast.net and looking under Users and Accounts will show you the useage meter. You can check after watching a couple of movies and see how much you may be using. The Useage Meter is not instantious so you may need to check it the next day. You could check before you watch and compare it to after watching and get an idea.

What I did send you answered the question on whether you would get charged more or not. That they won't do. If do a search on "bandwith limits" you can see the whole FAQs on the subject also, this on Comcast Customer Central. It takes a lot of useage to get to the 250 Gig level.

Regular Problem Solver
Posts: 790
Registered: ‎03-14-2005

Re: bandwidth limits and live streaming

Back in June I was watching the underwater live feed from BP and measured my usage. I calculated that I would have to receive that feed 24 hrs per day for 41+ days to use 250GB.

Contributor
Posts: 5
Registered: ‎08-10-2007

Re: bandwidth limits and live streaming

Thanks so much for your help.