Basic Internet Connectivity And Modem Help

[cursive4574]

I have had problems with my connection before. Last summer we were losing internet connection at least once a day in the evening for almost a month before comast finally did some maintence and resolved the problem. Whenever i contacted them during that month the tech would always say my modem looked fine and that they had no record of any problems. When I would call them while my internet was offline, they would tell me to power cycle. I never really wanted a tech to come to our home when no one was there so I never scheduled an appointment.

It kind of frustrates that they have no way of detecting problems with their equipment. Even when I report the downtimes and give them logs, they aren't able to confirm them. It's also frustrating every time I contact them for help on the same problem, they insist i power cycle everything before telling me they don't know anything and they want to send a tech out. From my experience with comcast, these problems are never on my side, and i wish I could just report a problem and have them go out and fix it without wasting my time or coming into my home.

i have called comcast many times, and a very small percent of the people i have talked to have been useful. It also seems like when you contact comcast either on the phone or through their online chat, nothing is recorded, because each time i call they have no record of any previous reports or of any of the previous information i gave them. I feel like ive been asked if i use a wireless router 50 times. I guess the best solution is just to wait until they figure it out.

[cursive4574]

for the past 3 weeks or so now i have been having connection problems between noon and 3pm every day. My internet will suddenly cut out, and I will have to power cycle my modem to restore a connection. I am not here every day to make note of this, but since I started recording problems on the 10th this is what i have so far.

6-10 12, 2, 2:40, 2:50, 3:40, 3:50, 4:33
6-14 1pm
6-17 3:00pm, 3:15pm
6-18 12:00pm
6-20 11:45, 12:11, 2:00pm
6-21 1:20pm

and here are my current modem stats

Frequency	687000000 Hz
Signal To Noise Ratio	36.8 dB
Power Level	-6.3 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream	Value
Channel ID	2
Frequency	29400000 Hz
Power	47.4 dBmV

[cursive4574]

bump.

the problem persisted for another day then i didnt have any problems until tonight when i had to restart my modem to restore a connection.

i dont really understand what kind of problem this is. why can't my modem just restore a connection on its own? 

[DeadOnConnect]

it must be in thier SOP not to do anything else until at least 3 techs have been to your home.  I have recently had similar issues.  MAKE SURE that the tech who comes out adds the line readings to your account and be persistent that the does a followup in a week to see if you still have issues.  Apparently they do not believe customers are having a problem and will only listen to a field agent.  It will not matter how much you call unless they have come out and the tech escalates it. 

My first 4-5 calls I was nice and polite and let the techs come out.  I didn't seem to get anywhere.  Now my account probably just has a note that says "Get it fixed or he will be a persistent pain!" .

I know this is frustrating, but be persistent and keep calling until they correct the issue.

It will help if you post your modem/router combo so that any users who have been in that situation can offer guidance.

[DFRESCO]

I been having the same issues as well, I don't exactly know where the problem is. But I'm starting to think it's on Comcast's end ..

A whole month with my internet dropping 20-30 times a day, Comcast has not done anything about it or even gave me a call to tell me what the problem is ...

I'm giving them another 2 weeks, if problem is not solved. I'll probably switch to a local broadband company (Astound) ...

[slo2setup]

so after complaining about  problem for 3 weeks    three months  or more   Then what happens?

[cursive4574]

typically things resolve themselves.

[cursive4574]

anyway bump i guess, here are the times of my recent disconnects

6-29 3:00am
7-1 12:10am
7-1 1:00pm
7-1 10:00pm
7-2 1:31am
7-2 3:30pm, 3:40pm, 3:45pm, 4:08pm
7-3 3am, 2:36pm, 2:42pm

my current signal is

Frequency	675000000 Hz
Signal To Noise Ratio	37.6 dB
Power Level	-4.5 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream	Value
Channel ID	2
Frequency	29400000 Hz
Power	46.4 dBmV

[cursive4574]

another thing i want to mention is that as usual, anytime i lose internet connection it is my upstream signal that goes out, not my downstream. I will continue to receive downstream signal while my upstream is not working, although after 20 seconds or so my modem will end my downstream connection as well in some failed attempt to reconnect.

[AndrewSyrob]

So would this explain why my internet connection seems to be stuttering. Tv picture pixelates for a while. I just tested my connection speed and it says 3.5mbs upload and 1.55mbs download. That's pretty bad for high speed, yes