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New Visitor
Posts: 1
Registered: ‎02-20-2011

internet keeps disconnecting

Why?
Connection Expert
Posts: 6,438
Registered: ‎09-29-2007

Re: internet keeps disconnecting

Welcome to the Forum. Sorry you are having difficulty.

We need some more information in order to be able to see how to assist you

If you would, Please CLICK HERE which will browse into your modem. From there you can navigare to the page that shows your Signal levels. If you would copy that information and paste it back here in your thread we will try to help you. Note: We are interested in your downstream Power level and SNR as well as your upstream power.

Two additional links with step by step processes for troubleshooting an ddata gathering

Troubleshooting Suggestions for Connection-Related Issues

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69354&jump=true

Information Required for Connection-related Posts

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69355&jump=true

Cable Expert
Posts: 11,576
Registered: ‎06-27-2009