07-02-2012 11:00 PM
I just got my first bill from Comcast after having triple play installed, and find that I'm being charged $7 extra a month for internet modem rental and $7 extra for "voice" modem lease. I found the list about "approved" modems for the internet, but I can't find one for phone modems. I already have wireless internet set up in my house. Can anyone tell me what a phone modem is and where is the approved list?
07-02-2012 11:17 PM
There is only one customer-owned telephony modem (eMTA) approved by Comcast and that is an Arris TM722G purchased from Best Buy with a Comcast Connection Center. The unit does both internet and telephone service. The customer-owned eMTA program is not available in all areas. Do not buy any other eMTA from any other store, Comcast will not provision it.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
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