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Contributor
Posts: 9
Registered: ‎06-12-2006

very low bandwidth

been useing socalled  comcast high speed internet for over 7 years now and have been making complaints about diconects as long about disconnects at peak hours my thoughts on this is that there are too many subscrbers on my node and the genaric comcast response is that it's my modem ( I'm on my second modem with same results) I just signed up for net flix and noticed that had frequent pauses for content to catch up so I started to monitor my download spee and found that I had consistant speeds of below 800 kbs avg. is around 700 kbs. I would like to know if there is any remedation for this as I feel that I have never received the specified service. I have checked speeds at the modem with only 1 computer ol no router and no other programs downloading or acessing the internet other than windows internet explorer. some specs on modem  

 
 Lock Status Locked
 Modulation QAM256
 Channel ID 200
 Symbol Rate 5360.537 Ksym/sec
 Downstream Power 1.5 dBmV
 SNR 36.0 dB

 

Upstream Channel

    
  
 Lock Status Locked
 Modulation QAM16
 Channel ID 3
 Symbol Rate 2560 Ksym/sec
 Upstream Power 40.0 dBmV
Connection Expert
JamesR
Posts: 6,438
Registered: ‎09-29-2007

Re: very low bandwidth

The signal levels you posted above look good and make me doubt that you have a ovem issue.

Can you run a traceroute to the Website that you are having a problem with?

The trace needs to be run during the time you are having difficulry with the site.

If you would copy and paste that trace back here in your thread one of the Smart Guys will give you a hand.

Contributor
Posts: 9
Registered: ‎06-12-2006

Re: very low bandwidth

Host Information
1, -------------- ,73.174.116.1
2,ge-1-39-ur02.manchester.nh.boston.comcast.net,68.87.148.73
3,po-20-ur01.manchester.nh.boston.comcast.net,68.87.145.113
4,be-65-ar01.needham.ma.boston.comcast.net,68.85.69.165
5,pos-2-3-0-0-cr01.newyork.ny.ibone.comcast.net,68.86.90.57
6,xe-11-2-0.edge1.NewYork2.Level3.net,4.71.186.9
7,vlan52.ebr2.NewYork2.Level3.net,4.69.138.254
8,ae-6-6.ebr2.NewYork1.Level3.net,4.69.141.21
9,ae-3-3.ebr2.Dallas1.Level3.net,4.69.137.121
10,ae-81-88.ebr1.Dallas1.Level3.net,4.69.146.82
11,ae-1-8.bar1.Phoenix1.Level3.net,4.69.133.29
12,ae-0-11.bar2.Phoenix1.Level3.net,4.69.148.114
13,ae-5-5.car2.Phoenix1.Level3.net,4.69.148.121
14,CBS-CORPORA.car2.Phoenix1.Level3.net,4.53.106.166
15,phx1-rb-gtm6-tron-xw-lb.cnet.com,64.30.224.26

Sample Information
"2/2/2011 10:40:42 PM",25,79,45,199,166,290,246,402,360,328,626,592,720,691,640
"2/2/2011 10:40:57 PM",27,27,70,34,37,106,104,116,104,105,121,128,122,132,142
"2/2/2011 10:41:12 PM",66,32,24,*,37,103,103,104,105,104,153,121,125,155,132
"2/2/2011 10:41:27 PM",27,29,39,33,37,103,106,105,105,105,121,145,120,154,133

Contributor
Posts: 9
Registered: ‎06-12-2006

Re: very low bandwidth

Tracing route to a1526.g.akamai.net [96.17.160.27]
over a maximum of 30 hops:

  1    27 ms    30 ms    31 ms  73.174.116.1
  2    31 ms    32 ms    32 ms  ge-1-39-ur02.manchester.nh.boston.comcast.n
8.87.148.73]
  3    29 ms    30 ms    31 ms  po-20-ur01.manchester.nh.boston.comcast.net
87.145.113]
  4    32 ms    33 ms    33 ms  be-65-ar01.needham.ma.boston.comcast.net [6
69.165]
  5    39 ms    51 ms    46 ms  pos-2-5-0-0-cr01.newyork.ny.ibone.comcast.n
8.86.90.65]
  6    41 ms    43 ms    44 ms  pos-1-2-0-0-pe01.111eighthave.ny.ibone.comc
et [68.86.86.74]
  7    40 ms    42 ms    42 ms  a96-17-160-27.deploy.akamaitechnologies.com
17.160.27]

Trace complete.

Contributor
Posts: 9
Registered: ‎06-12-2006

Re: very low bandwidth

Problem solved, I changed my ISP bye bye com CRASH I now have 3mbs with netflix running and no bandwidth cap thank you for the years of fustration and bs.