04-10-2012 07:14 PM
Anyone have a reasonable explanation for the following:
My PC plugged directly into my xfinity modem often losses it's signal. If I am on my voip, (oma), I am unable to connect onto the internet at the same time, from the PC.
Most of the time, my wireless connection works sufficiently.
Yes I am connected to my wireless, yes, comcast has been out with a tec who "fixed" my problem, yes my speeds are fine, according to comcast my modem is working "perfectly", and yes, my ethernet cable works fine on the laptop.
Comcast wants me to pay the $4.95 for tech help because they feel it is a network problem.
Prior to moving to Littleton, this computer worked fine with a different provider...
So incredibly fed up with comcast...
Thanks for any advice...
04-12-2012 02:17 PM
PC is running XP, built by friend, plugged in with ether cable direct
Laptop is IBM ThinkPad Windows 7, running wireless, but ether cable works as well if plugged in direct.
Modem is xfinity Arris with build in router. Model: TG862G/CT
Ooma is the VIOP phone system I have, plugged in direct to modem.
04-12-2012 03:50 PM
Sounds to me if as you say it workes on your laptop direct to the modem then your network device in the pc may have a bad connection or has failed and in need of a replacement. Im no expert but just my opinion.
04-12-2012 05:34 PM
If it is working when you are not on the phone then I would say your network card is probly ok. Im not sure y this would happen unless your phone is taking all the data away from the pc. Maybe someone else that knows more will chime in here. Good Luck !!
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