06-23-2011 09:41 PM
A year ago this month I signed a two year contract for the Xfinity Triple Package that would set the price for two years. Today, I received the bill for the first month of the second year and the price has increased by over $16.00. I called and spoke to Comcast service person who told me that, yes I signed a two contract but, the price was only guaranteed for one year not two years. And in the second year Comcast had the right to increase the rate.
Can someone Help?
Since I have had Comcast, I have had to call the service department every other month to get my bill corrected. Very frustrating.
06-24-2011 01:44 PM
I know what your going thru. I also signed up for a 2 yr contract and every other month the price went up. Every time I'd call I got the same BS "taxes, equipment, surcharges ect.". Well finally my 2 yrs are up. Now I'm going thru more aggravation trying to get a new pkg without the BS.
Your not alone, cap
08-16-2011 04:04 PM
It is very puzzling to me how Comcast can have you sign a 2-yr. "contract" and then make changes that are not in your favor . I thought a contract was a contract. I was originally leasing a voice modem for $5 per month and I am now being charged $7 per month! When I called Comcast for a clarification, I was told that it was not an item that was part of the contract. I have been with Comcast for only 6 months and I am now wondering how many more changes they will be making before my 2 years are up!
08-16-2011 10:38 PM
You might want to read the Terms of Service agreement here> LINK
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10-09-2012 10:05 AM
One of Comcast representitive lied to me when i was siging up the said that there is no contract. Now i called to cancle they say I am in contract. They are lier. I will pay whatever is the early termination charges and go with someone else. I do not even get the speed I am paying for. they are just ripping of. I am writing in my blogs that no one go with Comcast.
03-01-2013 04:51 PM
Same thing still going on here! I got service in Dec. of 2012 and have had to call and fight the screwy charges every single month since I signed up. This is the worst company ever. I will never be back when the contract goes up and will be encouraging everyone I know to switch or stay far away.
07-11-2013 09:58 PM
My 2 year contract just ended and it went up $76.00 from $197 to $273. If they think I'm going to pay that amount their crazy. Oh, btw, during that "2 year contract" it increased close to $25.00. Comcast's excuse is the "contract" doesn't include equipment costs. So whenever Comcast decides they want to raise the price during your "contract" they can and just use the excuse that it is due to equipment cost increase.
11-24-2013 02:18 PM
11-24-2013 03:26 PM - edited 11-24-2013 03:27 PM
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