02-22-2012 10:31 PM
I was charged $50 because a technician came out and corrected a mistake that previous Comcast technician made. I was never told there would be a charge for the technician coming out. It is not my fault that the previous technician make a mistake. Cust. Service says the charge is valid, and there is nothing that they can do. Please help
02-22-2012 11:33 PM
I actually had this exact same thing happen to me. The technician verbally told me that it wouldn't cost me a dime because it was a problem with Comcast equipment. Now I see the $50 charge on my account ... I called up customer service and spoke to a supervisor who said they would waive it if I agreed to sign up for the $2.99 service plan guarantee to protect against those issues in the future, but that was all they would do. I would love to hear how this is resolved for you because I actually told the CS rep I would cancel my account if they were wililng to jeopardize a new customer over 2.99 a month and she took me up on the offer of cancelling, and I now have a week left of my account.
I thought that was great customer service (yeah right). I'm guessing that if you go into an actual Comcast service center and speak to someone, you might get farther. I was surprised Comcast was so eager to lose a customer.
02-23-2012 08:56 AM
Since calling has gotten you no joy, try this:
Although it isn't obvious, this forum is generally a customer to customer forum and is not actively monitored by Comcast. Although Comcast employees (their usernames are in red) are often here to help, they may not see your specific post.
You can send an email to
Comcast corporate customer service (firstname.lastname@example.org).
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Your full name;
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A link to your post. (click edit in your post, choose Highlight. Copy, then paste the URL which will open directly to your post)
You will not hear from a team member. One of them will contact the right person in your area and that person will call you.
It generally does not take long to get resolution when the we_can_help team gets involved.
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