Since calling has gotten you no joy, try this:
Although it isn't obvious, this forum is generally a customer to customer forum and is not actively monitored by Comcast. Although Comcast employees (their usernames are in red) are often here to help, they may not see your specific post.
You can send an email to
Comcast corporate customer service (we_can_help@cable.comcast.com).
For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible; (best contact number/time to call)
Account number;
A link to your post. (click edit in your post, choose Highlight. Copy, then paste the URL which will open directly to your post)
Or you can ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
You will not hear from a team member. One of them will contact the right person in your area and that person will call you.
It generally does not take long to get resolution when the we_can_help team gets involved.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
