02-22-2012 10:31 PM
I was charged $50 because a technician came out and corrected a mistake that previous Comcast technician made. I was never told there would be a charge for the technician coming out. It is not my fault that the previous technician make a mistake. Cust. Service says the charge is valid, and there is nothing that they can do. Please help
02-22-2012 11:33 PM
I actually had this exact same thing happen to me. The technician verbally told me that it wouldn't cost me a dime because it was a problem with Comcast equipment. Now I see the $50 charge on my account ... I called up customer service and spoke to a supervisor who said they would waive it if I agreed to sign up for the $2.99 service plan guarantee to protect against those issues in the future, but that was all they would do. I would love to hear how this is resolved for you because I actually told the CS rep I would cancel my account if they were wililng to jeopardize a new customer over 2.99 a month and she took me up on the offer of cancelling, and I now have a week left of my account.
I thought that was great customer service (yeah right). I'm guessing that if you go into an actual Comcast service center and speak to someone, you might get farther. I was surprised Comcast was so eager to lose a customer.
02-23-2012 08:56 AM
Since calling has gotten you no joy, try this:
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