Comcast has fully admitted to a billing error that was done over 1 year ago. For some reason, Comcast refuses to break their 6 month billing resolution policy even though the research department has found that this was an error on Comcast's end (I believe data entry). I would like to know who I may contact to resolve this. Going back only 6 months only refunds me half the money owed and as a customer for over 5 years, I believe it is unfair to push your error back on to me. Due to this, I forfeit over 250 dollars. While it is proven time and time again that the loss of a customer is no issue to Comcast, I would like to resolve this with both parties happy (ie. I get my funds entirely refunded, while Comcast keeps a loyal, albeit frustrated right now, customer).
I have already contacted Billing who insisted that there is no one in the company that can change this policy, however, I find this to be highly unlikely. I have no problems in escalating this as far as it needs to go. Thank you.
