07-23-2012 04:05 PM
Comcast has fully admitted to a billing error that was done over 1 year ago. For some reason, Comcast refuses to break their 6 month billing resolution policy even though the research department has found that this was an error on Comcast's end (I believe data entry). I would like to know who I may contact to resolve this. Going back only 6 months only refunds me half the money owed and as a customer for over 5 years, I believe it is unfair to push your error back on to me. Due to this, I forfeit over 250 dollars. While it is proven time and time again that the loss of a customer is no issue to Comcast, I would like to resolve this with both parties happy (ie. I get my funds entirely refunded, while Comcast keeps a loyal, albeit frustrated right now, customer).
I have already contacted Billing who insisted that there is no one in the company that can change this policy, however, I find this to be highly unlikely. I have no problems in escalating this as far as it needs to go. Thank you.
07-23-2012 04:18 PM
I see their point. If you as a customer don't catch a billing error and pay it for six months that is not their issue. To try to get any resolution send an email below.
Though it’s not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
07-23-2012 04:21 PM
I noticed it from the first month it happened and called several times for resolution. They only agreed to research it when I told them I was moving and was considering no longer using their services. I have done my due diligence. I would agree with you had I not.
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