06-22-2012 12:34 PM - edited 06-22-2012 02:09 PM
What would be so difficult to have CSR's provide a EMAIL detailing all costs and exact services provided ?
When signing up for offers then provide a call back number to confirm the email received with a code . Or respond back to email after tech finishes install if its new internet .
Seems it would benefit all party's involved .
06-23-2012 05:04 AM
GREAT idea with regard to the email confirmation. That would provide a paper trail and accountability for both the customer and Comcast.
I'd be happy if Comcast would go back to having techs issue RECEIPTS for returned/exchanged equipment.
BTW, those are executives answering the phones according to the phone tree. :-)
Please", "thank you" and "you're welcome" never go out of style.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map