Billing

[UHFhd]

What would be so difficult to have CSR's provide a EMAIL detailing all costs and exact services provided ?

                                  When signing up for offers then provide a call back number to confirm the email received with a code . Or respond back to email after tech finishes install if its new internet .

                                  Seems it would benefit all party's involved .

[MissyLaneous]

GREAT idea with regard to the email confirmation.  That would provide a paper trail and accountability for both the customer and Comcast.

I'd be happy if Comcast would go back to having techs issue RECEIPTS for returned/exchanged equipment.

BTW, those are executives answering the phones according to the phone tree.  :-)