Have you called 1-800 comcat and spoken with anyone in the Billing Department?
The Help Forums are monitored primarily by fellow customers. We do not have access to anyone's Account and cannot help you. The customer service Reps, and the billing reps do not monitor either. Once in a while you will see a Comcast Administrator or Moderator post... Their Username is always in red text.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
