Billing

[JLFerson]

Could someone please explain why loyal customers ones who have been customers for years getraise hikes? Manycompanies give perks to long time customers, Comcast doesn't seem to, should we who have been customers be able to lock in a rate and new customers be charged a higher rate? Doesn't make sense to treat customers like this.

[systemdown]

Same here. I guess it is easier to bill ones who can affort to pay, rather invest strategy to get more clients switch over. But then again, once its reach 100 millions household (clients) will its stop hike the price. You guest !

[aykg]

im really quite angry at the raised rates,& I can't afford it. I only get internet service from comcast and am paying almost 70$ a month! is this normal???

[yallsuck]

No it's not normal. They went up on thousands of people for no reason but to make a load of cash. They know that most will just pay to keep from going thru the time and trouble to switch. You have to just cancel after you find some one else. Customer service want help to Keep You. Your just a peace of trash to them.

[CCCarole]

Individual services, Eg: Only Internet is higher in price then when you 'bundle' more than one service.  I believe the $70 charge is the normal price for just Internet.  

[scllykt]

My Bill has also gone up $20 this month. I called and asked why, customer service rep told me that a 6 month promotion ended, they urge customers to call the month before it ends and ask if another promotion is available...

I WAS NOT TOLD BY ANYONE OR URGED TO DO SUCH A THING, HOW ARE WE SUPPOSED TO KNOW?!?!

Being a loyal on time paying customer seems to mean nothing to Comcast. I have been jerked around, had techs show up on the wrong day, have had no on demand for almost 4 monthes. I called, emailed, and got no response. Very unhappy and Comcast does not seem to care. 

[CCCarole]

The promotional end date should be on your statement ahead of the ending date.  

[yallsuck]

There's no promotion end date on My bill. The reason is I was not under a promotion. I have all the paperwork from the time I signed up for Comcast. I went by the BBB and gave them a copy plus filed a complaint. They told Me to wait a month to see if Comcast will do the right thing and return My bill to the proper charges before I switch over to ATT. So, what You gonna do Comcast?

[colochump]

Yeah, me too! Just went over the last 3 statements and no promo end date listed, as it should not be. My promotion started in dec/jan timeframe and is for one year and the  bill still went up 20 dollars. Before when I had internet and tv, the bill kept going up until it came in one day over 130 dollars for the same thing since I started. Fooey. I went to the office and cut the cable. I only kept the internet because of the promotion. I was also told that my bill would go up 8 dollars a month for the phone, so I hooked up. I understand that contracts with different cable tv service providers are on a longterm basis and they must be periodically renegotiated, but it is still amazing that both Dish and Directv are soooo much less than comcast for more channels. Somebody better 'fess up about the "need" to raise rates by 20 dollars or my "need" to reduce bills will have to contend with the "want to" your executives have for increased bonuses and perks. See what you have coming in compensation after every one leaves.

[yallsuck]

I really hate to go back to ATT but I can't allow comcast to take advantage of Me like this. ATT came by the house and offered Me a promo deal for 12 months with a higher speed and $35 cheaper price for the 12months. I'm probably going to take the offer just got to wait til the end of the month when I'm on vacation. That's how comcast gets Us. They know working folks want have time to waist switching services. Most people will have to take off work to deal with services coming to the house. I'm blessed that I have the time to make the switch. I've been telling everybody I know about what comcast has done to Me. Maybe the evil comcast will change there ways once they start seeing a lot of business going away. I'm glad My employer doesn't do this type of mess to our customers for I would be out of a job.