07-12-2012 04:52 AM
There is a discrepancy between the billing amount shown here online and the amount quoted and paid by phone. After getting my balance from customer service and paying the bill on the phone and getting a confirmation number, the online account still shows a balance due. Why is that and who am I supposed to believe? You people need to get your act together and stop confusing people with obscure and confusing billing practices. According to this erroneous online account info, which says there are two days left to pay, if this results in a disruption to my service I will be VERY upset. I expect an answer from some one since the customer service girl I spoke with on the phone said there was no problems with the account.
07-12-2012 07:24 AM
I am actually in the same boat as you. I did the "Movers Edge" and recently moved. The person I chatted with told me my equipment could be moved to my new house, and I set up service to begin on June 18th. They sent NEW equipment to the new House (Which I was not yet occupying and was still finalizing the purchase) on May 28th! Then they started billing me for the new service! I have spoken with Comcast via phone and even in a local office, and all have told me I am all set. I returned the old equipment on July 9th, but my account still shows I have it! Currently they are saying I only owe $145 and change, I paid $150, but the online said I owe $264!!!! You guys really need to get your billing corrected or I will just drop your service and go with FIOS!
07-12-2012 10:53 AM
I am having the exact problems. However online it shows I owe 75 and my bill says 135 and the phone says 155. This is my first months payment and I am not very happy with this issue. I want to pay the lower amount but if I get any sort of fee I was be very upset.
07-19-2012 11:41 PM
I called, chatted, emailed, even escalated...promised a call back that never happened. All for $100 bucks for a service fee and installation that I specifically asked that I would not get charged for before hand. I'm in my third month with no resolution because it's difficult.
Letter to corporate might be next.
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