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New Visitor
Posts: 3
Registered: ‎07-25-2011

Billing dispute process.... is there a formal process or not???

Can't find any information on a formal billing dispute process for Comcast.  Most companies have this information posted on the back of their bill.  Comcast has no such information.   When I do a search on

"billing disputes", I get results on cable modem set up.  It's bizarre to say the least.  I also I have not noticed any statement when you call Customer Service that the call may be recorded.   Does Comcast do this or not?

Do they not have non-partisan ways of verifying the information their CSRs are providing customers?  Or do they solely rely on the CSRs inputs into their call logs? 

Email Expert
Posts: 29,090
Registered: ‎05-21-2006

Re: Billing dispute process.... is there a formal process or not???


jacfrazier wrote:

Can't find any information on a formal billing dispute process for Comcast.  Most companies have this information posted on the back of their bill.  Comcast has no such information.   When I do a search on

"billing disputes", I get results on cable modem set up.  It's bizarre to say the least.  I also I have not noticed any statement when you call Customer Service that the call may be recorded.   Does Comcast do this or not?

Do they not have non-partisan ways of verifying the information their CSRs are providing customers?  Or do they solely rely on the CSRs inputs into their call logs? 


Most of the questions you ask annot be answered here.  The Forums are monitored primarily by other customers like yourself, and do not have access to your account.  If you have a billing dispute, you can send an email to the Comcast We Can Help Team:

 

We_can_help@cable.comcast.com

 

Inc;lude all of the following information:

Your full name

Service address

Phone number & an alternative number where you can be reached

Comcast Account Number

A link to this Thread

Full details of your probnlem

 



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New Visitor
Posts: 2
Registered: ‎07-11-2012

Re: Billing dispute process.... is there a formal process or not???

Wow - thanks to this forum, I took a shot and emailed we_can_help@cable.comcast.com with a billing dispute.  I did so at 4 PM on a Sunday, and Lanna Johnson (executive Customer Relations Specialist) CALLED me in response to the email 1.5 hours later (again...it was a Sunday).  She immediately credited my account the disputed amount, and gave me a significant reduction on my monthly bill for the next 12 months.  She also followed up the call with an email (which contained her direct-dial phone number as well as her email address) reitering the conversation, AND committed to send a letter in the snail-mail doing same.  She ALSO emailed me today (Monday) to let me know that the snail-mail letter coudln't go out into today's mail, due to President's day, but that she would send it out tomorrow.  Pretty amazing all the way around.  So....they really_can_help! Very very pleased.  Thanks Comcast Help and Support Forum...and thanks Comcast for Lanna Johnson!