02-04-2013 06:46 PM
I recently upgraded from Performance Internet servce to a Blast Plus package includes Digital Economy TV. The offer included HBO for 24 months - hence my reason to upgrade. Upon activation, I discovered there was no HBO. I called and was told by the rep that the package did not include HBO at all. She double-checked with her supervisor of course. I then chatted with someone online who said that she checked my area's promos and found HBO free for six months. Then she said she found the promo that I had seen and would create a service ticket to have it corrected. I would be contacted back.
After a day and a half, I chatted with another rep who checked and could not find that particular service ticket. Round two - HBO is not included, but he could give me three free months. I asked for some local office details. Called the local number and was put into the general southeast asia call line.
Can anything be accomplished by showing up at the local office? I just want want was advertised.
03-25-2013 12:56 PM
I'm a new customer having the same issue. This was last month's promotion and Comcast doesn't want to seem to honor it. Apparrently you are out of luck if a service rep makes a mistake with your order and if you make the order at the end of the month you are truly screwed. Comcast call center doesn't seem to have access to the same sales that Comcast internet does - so it is a waste of time to call them. It's a marketing bait and switch and companies have been sued for less. Right now though, some packages online have "HBO Xfinity & Streampix included for 24 months" so don't miss out! ;-P Sheesh.. it doesn't end.
03-26-2013 04:57 PM
Bah! I was just about to call them on this. I took a screen shot of the deal because I KNEW they would mess it up. I wanted to wait until I was billed to see if they did. And of COURSE they didn't give me the deal. I'm calling tonight to complain or try to get at least A deal from them.
Comcast, you kind of suck!
03-30-2013 01:01 PM
I had the same issue. I ordered online the Blast Plus Service with 24 months of HBO and when I got to the end of the ordering process I was informed I would have to finish the deal through a chat session. Sure enough, the chat representative had no knowledge of the 24 months of HBO. I told her I was ordering it online until I was forced to go into chat at the end of the transaction. She informed me she would need to escalate it. Of course I argued that it shouldn't be something that needed to be escalated, it's right there on the website. To make a long story short, three days later their customer service called me and said they could not (or would not) honor the offer and I could receive 6 months of HBO instead. Needless to say I was livid. On top of that, when I called customer service back to make another attempt to fix this problem, my HBO offer was now only 3 months. So it went from 24 months to 3 months--incredible. I have never seen a company to so blatently lie to their customers, give them the runaround and get away with it. Why hasn't the management or CEO been held accountable for these shady practices? Give me a break.
05-25-2013 02:06 PM
I have the same issue. A rep called me to upgrade to the Blast Plus Package w/ HBO for 24 months and just like everyone else on this post they are saying they won't honor it. It's criminal that this company feels no obligation to honor it's stated offers. I'm taking advantage of the 30 day cancelation! I highly recommnend that everyone else does the same. It's a capitalistic economy and you need to vote with your $$$. It's the only voice that matters.
06-05-2013 09:14 PM
I had the same issue! I was offered a promo as an internet-only customer (I recently canceld my digital economy package because I never watched it) that was only seven dollars more than what I was paying for internet alone. The way it was spoken about on the phone seemed very enticing and I was told I would have HBO streaming. I just received the equipment, installed it, and realized it's the exact package that I just cancelled a couple of months ago! I spent over a half an hour on Comcast chat and got nowhere. I'm very disappointed with this; it has been such a waste of my time!
07-31-2013 03:15 PM
I had the same issue. We had only internet for 29.99. Someone called me from Comcast, and offered me 2 yrs free HBO, with al premium channels on TV, and free setup box for only 44.99. I signed up, and I got no HBO or no premium channels. When I called comcast, the representative had no clue, and forwarded me to her manager. This lady was very rude, and said there was no such package.
When I asked her to put me back on my old plan, she said she didn't have my old plan, and I would have to pay 49.99 for only internet. 20 bucks more than what I was paying for same feature, and all because comcast scammed me.
I had to terminate my contract with comcast.
08-06-2013 05:41 PM
A little over a month ago I signed up for the Blast Plus package. A Few days later I noticed that I was unable to get HBO. I went online and initiated a chat session with a representative. She stated that she could not assist me but added HBO for 30 days and I would have to call in to get it fixed. On my next bill I was charged for a service change fee and HBO subscription.
I called in and spent an hour online trying to assist the representative in navigating the Comcast site. He couldn’t see the section highlighted below. He kept offering free HBO for six months while I kept insisting that I wanted the issue fixed so I wouldn’t have to do this every six months. Finally, after a while I just gave up and told him to do it and that I would just cancel everything in six months.
08-08-2013 01:34 AM
This is still going on. I clicked on a link that said HBO is included (no 24 month limit), but when I went to check out, the chat lady said no such plan exists. This is fraud.
08-15-2013 02:25 PM - edited 08-15-2013 02:26 PM
I kept getting calls about it (at first I wasn't sure they were real and when i finally wanted to do business, they only called during the time I said NOT to call). So I called into comcast directly about the offer because it was supposed to be $10 more than what I was paying for the first 6 months of performance at $29.99 which is cheaper than my now $44.99 (the 6 month increase) for faster speed internet, TV, and HBO, but they said there is nothing they can do its all up to the telemarketing department and if you don't take an offer when they call (and sound like they are some random person taking your information) you lose out... even though I got like 50 calls just all during inconvenient times and with no voicemail or callback. So I went online and the only offer I see is for $69.99 (sometimes with, sometimes without HBO), I thought I would at least check it out and see if I could get a discount in the checkout or something, but when I click on it I have to log back in and when I do the offer disappears despite it showing good until 12/31/2013. Its like the promotions are there for new customers to make them think further down the line they can continue to have good deals even though they wont....
09-04-2013 01:00 PM
Same thing happening to me, only the added hassle of having no tv for 4 days so far. They aren't sending a tech out to flip some switch, and no order to do so shows up on my account. Calling just gets me a busy signal or a hang-up on their end. I'm sure when I refuse to pay for these days with no service there will be even more hours of hassle. There is no choice but Comcast or DSL (2 Mbps) at my house so I'm stuck being scammed..
10-28-2013 07:26 PM
This just about happened to me as well. I got the runaround after upgrading to Blast Plus and finding HBO wasn't on. Eventually I spoke with the Customer Satisfaction Team or something like that. Lashonda I believe. She added it to my account right away, though the HBO Go part doesn't seem to be working yet.
11-06-2013 02:08 PM
11-06-2013 03:25 PM
Since I started this thread - and keep getting notices when someone adds to it - I feel compelled to share my experience. After being out of town for a weekend, I went to a small local office all set to complain up and down about the disappearing HBO offer. The rep pulled up my account and showed me that HBO was indeed added on while I was gone. He said that he had signed up a lot of people to the same package with no problems.
I'm guessing that the solution is to stay away from online or phone options to try to solve any problems.
11-08-2013 06:48 PM
On November 6 I wrote to the office of Tom Karinshak, Senior Vice President of Customer Experience at Comcast via their webpage:
Two days later I got a call with the same old b.s. - 'all we can do is add HBO for 6 months'.
Liars with deceitful business practices.
11-12-2013 03:43 PM
I filed a BBB complaint and after emailing it to the last Comcast rep, they escalated it to 'Executive Support' (Tier 3). On Sat Nov 9, I received a call from Tracy A. and she heard me out and said that she would 'pul the recording of the call' and get back to me in a couple days. On Tue Nov 12 she did and said that the agent did say HBO was included and did not mention any time limit so they have included it for the 24 months of the contract and I am satisfied. Interestingly the Tier 2 rep I spoked to a week earlier said 'there was no record of what the original rep promised me' so he could not do anything.
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