07-17-2012 07:57 PM
I recently moved and as what seems to be the norm, comcast, sends me an bill double what I usually pay. With all the transfer fees, installation fees, processing fees and extra equipment that the tech is bringing, my bill sky rockets close to $500. I'm suprised, I didn't get a long time preffered customer premium service bundle transfer fee. I can't even remember my first time with comcast. That's how long i've been with them.
CHECK YOUR EQUIPMENT!!!!
Now there's a long story behind why I said that. Here's the highlights. Ordered the premium 50mb plan awhile back, the tech said everything was fine and I was up and running. Kept checking my speeds throughout the year and a half and it didn't add up. Called tech support and everyone through out the year and a half I called said that I was getting the plan and had all the right equipment. FINE. Thank god I finally got a tech that actually checked my equipment and said sorry but your modem doesn't support your current plan!!!!! WHAT!!!!! Year and a half of paying premium service! Now you think they'll say here you go, here's your money. Thought I was going to get my money back? WRONG! The guy that found out was all but furious this happened but that didn't matter because the second you put that phone down you get another incompitent person you have to explain yourself to all over again. After talking to several people and managers, feeling like I was a hockey puck being passed around, they were gracious enough to credit me not even half of what they owed me. This took months to get. Call after call spending hours of my time explaining and hoping that nothing gets lost in translation. Unfortunately, I was dealing with grave family issues that didn't help and I just didn't have any time for comcast anymore. I figured I got something back. You can't win! DON'T LET THIS HAPPEN TO YOU!!!!!
CHECK YOUR EQUIPMENT!!!!!! Know what you're getting. mydeviceinfo.comcast.net I think is the website that 1 helpful guy told me how to check my modem.
Why you might ask should I check my equipment! This can't happen to anyone else or to me! WRONG AGAIN!
As I mentioned before, I recently moved! GUESS WHAT HAPPENED!!! AGAIN!!!
WRONG MODEM!!!! Can you believe it. Its like lighting hitting you twice!
Of course, by now I knew what was happening and asked the appropriate questions. After a traumatic experience like that, you wouldn't forget it.
ME: Is that a docsis3?
TECH: "Yes, all these ARRIS modems are docsis3"
ME: Will that support my 50mb plan?
TECH: "Yes of course"
ME: That looks new is that the latest model cause mine looks different?
TECH: "These are referbished so they're like new"
ME: It should work with my plan right?
By that time, he's done connecting my modem and getting it activated. Told me to give it "a few hours" for the speed to get stronger". Ok pal! After all is said and done, i checked my equipment after he leaves and my suspicion is correct. The equipment didn't match the speed I was paying for.
Lesson here! CHECK YOUR EQUIPMENT! Don't trust any installers that come to your house and watch them constantly to ensure they do it right the first time. Your paying for it, tell them what you need and where you want it. I turned my head for a second and he drilled a hole where we didn't talk about. It was too late and i'm stuck with it.
If you don't check you'll get stuck with the BILL and you won't get your money back.
By the way. They charged me for wireless internet that they didn't install. They were late. You'd think its automatic that they'll credit you the $20 they advertise if they're late. WRONG! You have to ask for that. They charged me for installing the wrong modem. SUPER. I had to go get the right one activated. Hopefully I actually get that charged back to me.
Anyways, that's my comcast nightmare. Don't let it happen to you.
With all the stress of moving, its easy to overlook your bill. DON'T, at least with comcast.
CHECK YOUR EQUIPMENT and YOUR BILL!
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