07-12-2012 07:25 PM
My internet service has been dropping out since about 20 June and is still doing so. Yet they send me a full bill for July and "will not credit me untill the problem has been fixed". Billing support also stated that they could not credit my bill since I have not payed it. Billing support can not fix a bill? What use are they then except to answer questions? Even then it didn't sound like the truth, since my problem started in June and my July bill was still full price. Getting tired of Comcast support, seems like I keep getting the run-around on everything.
07-12-2012 10:30 PM
We've had interrupted phone, cable, and internet service since June 26. We've made countless phone calls, each lasting approximately 45 minutes, techs out to the house, scheduled appointments that no one showed up for, etc. Still - here we are - July 12 - and still no cable. Feel your pain as far as billing! What I don't understand is why I'm paying full price for inferior service. Comcast won't even agree to credit our account for the 3 weeks we've spent without any sort of consistent service. They are trying to nickel and dime us down to just a few days - the days we made calls. To add insult to injury, the last straw was when the customer rep told us they can't get anyone out to our home until Saturday afternoon and, get this, we may have to pay for that visit because we don't have a plan to cover repairs. I'm starting to think I'm just a glutton for punishment. I need to just cancel my services.
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