Billing

[ridleypaul]

My bill is past due because whenever I submit an online payment I get a sytem error telling me to confim the status of my payment with my bank. I've contacted comcast live support with this and they told me to contact my bank. My bank says they never recieved any charges.

[rog286713]

you might be having an issue local to you.   you can pay your bill many ways besides online, you can do it by phone, with your banks bill pay or at a local office. 

[rrittgers]

I had the same problem which started last month, I always pay my bill online every month and last month it stopped working...I called in to the 800 number and paid online and they told me there was a system issue that would be fixed shortly....just wen on to pay and again all areas of account like email work but account information and bill pay screens only have the banners at the top but blank screens.

Figured out there is a problem with my browser and I am on IE Version 8 that appears to have installed automatically.

I went to google and downloaded Google Chrome and now my Account and Bill Pay is working again...I prefer IE so I will only be using chrome  to pay my Comcast bill.........

[mel32025]

I have been going through the same EXACT problem withy paying online via automatic bill payment with my bank. I can't access my account because I am not authorized. @#/& unreal!! Trying to remedy this has been a brick wall. What is sad is Dish and Direct are extremely worse.

[Queen-Evie]

Mel, are you signing in as the PRIMARY Comcast user account? What is the exact message you receive?

[bchcopmber]

You certainly have it all figured out! You have a perfect setup for you to make automatic withdrawals to get your bill paid but you left out a very important detail ... for me to make a payment for the amount I want to pay. I have been a customer for a few years & have come to realize that you mess with my bill & add amts. to items I never asked to receive. As a matter of fact I've called to have my account adjusted all the time, almost monthly.

I'm sure you would like access to my debit card to get your money whenever & however you like it.

You certainly haven't established any credibility to me. I would never give you access to my account. You practice so many tricks, its like going to a majic show.

There is nowhere to be found on your website to make a one-time payment (which is what I choose to do so that I can review what slight of hand moves you want to bill me for). How about giving your customers the availability of this option? I want to be able to review my bill & then make my payment in the amount I choose. There is no option for this wherever I look for it each month.

Everyother bill I pay online I am able to function this way.  You obviously have this setup for your own needs & not the customers. I do not trust you & you have not given me any reason too!

[CCCarole]

You can definitely pay a different amount.  In Customer Central click on Account. Billing tab, then click on Pay Bill..  A window will open.  It is titled Make a one time payment.  Follow the steps from there.

     You can also view your bill by Clicking on Bill Detsils from the Account and Billing tab.  There is a blue link for that at the top of the page.

[gd123456]

I have had the same issue since maybe April 2012 and I have always used google Chrome.  I swear it's because they just wait for you to be late and charge you.  So I end up mailing a check every month because they would charge you to pay over the phone.  I refuse to give this company one more dollar than I have to.  If only FIOS was available in my area....