07-30-2012 03:12 PM
My bill is past due because whenever I submit an online payment I get a sytem error telling me to confim the status of my payment with my bank. I've contacted comcast live support with this and they told me to contact my bank. My bank says they never recieved any charges.
07-31-2012 10:06 PM
I had the same problem which started last month, I always pay my bill online every month and last month it stopped working...I called in to the 800 number and paid online and they told me there was a system issue that would be fixed shortly....just wen on to pay and again all areas of account like email work but account information and bill pay screens only have the banners at the top but blank screens.
Figured out there is a problem with my browser and I am on IE Version 8 that appears to have installed automatically.
I went to google and downloaded Google Chrome and now my Account and Bill Pay is working again...I prefer IE so I will only be using chrome to pay my Comcast bill.........
08-01-2012 01:38 AM
I have been going through the same EXACT problem withy paying online via automatic bill payment with my bank. I can't access my account because I am not authorized. @#/& unreal!! Trying to remedy this has been a brick wall. What is sad is Dish and Direct are extremely worse.
08-01-2012 12:11 PM
Mel, are you signing in as the PRIMARY Comcast user account? What is the exact message you receive?
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
08-03-2012 06:50 AM - edited 08-03-2012 06:54 AM
You certainly have it all figured out! You have a perfect setup for you to make automatic withdrawals to get your bill paid but you left out a very important detail ... for me to make a payment for the amount I want to pay. I have been a customer for a few years & have come to realize that you mess with my bill & add amts. to items I never asked to receive. As a matter of fact I've called to have my account adjusted all the time, almost monthly.
I'm sure you would like access to my debit card to get your money whenever & however you like it.
You certainly haven't established any credibility to me. I would never give you access to my account. You practice so many tricks, its like going to a majic show.
There is nowhere to be found on your website to make a one-time payment (which is what I choose to do so that I can review what slight of hand moves you want to bill me for). How about giving your customers the availability of this option? I want to be able to review my bill & then make my payment in the amount I choose. There is no option for this wherever I look for it each month.
Everyother bill I pay online I am able to function this way. You obviously have this setup for your own needs & not the customers. I do not trust you & you have not given me any reason too!
08-03-2012 10:59 AM
You can definitely pay a different amount. In Customer Central click on Account. Billing tab, then click on Pay Bill.. A window will open. It is titled Make a one time payment. Follow the steps from there.
You can also view your bill by Clicking on Bill Detsils from the Account and Billing tab. There is a blue link for that at the top of the page.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Details of the problem you are having.
08-09-2012 07:10 AM
I have had the same issue since maybe April 2012 and I have always used google Chrome. I swear it's because they just wait for you to be late and charge you. So I end up mailing a check every month because they would charge you to pay over the phone. I refuse to give this company one more dollar than I have to. If only FIOS was available in my area....
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