09-19-2013 11:52 PM
I promise to file a class action lawsuit, if my bill is not corrected retroactively, and immediately. I signed a 2 year agreement at $189.xx per month and Comcast raised the rates and decided to reneg on that contract/agreement. I know many others who are upset about this. I want a credit applied for every month I've been overcharged plus interest. It is infuriating that this is done to your subscribers.
09-20-2013 02:37 AM
Well I suspect you won't get far with that. I suggest you try this instead
Send an email to the We Can Help Team..
link to this thread.
full details of the problems.
09-20-2013 05:40 AM
Sorry this forum is just customers like yourself comcast does not read or respond to the billing forum you can either email them as suggested or call comcast billing and speak with them directly.
09-21-2013 01:19 PM
I would not be doing it for the money. It would be the principle. I'm looking to see how others feel about this and what kind of responses I get from customers that are as outraged as myself. The lawsuit is designed more to "wake up" those companies that think they can always manipulate the rules to benefit themselves. It's what needs to be done when customer service no longer works. By the way, how many Comcast shills are on this forum? I'm sure many.
09-21-2013 04:58 PM - edited 09-21-2013 05:08 PM
......designed to "wake up" those companies that think they can always manipulate the rules to benefit themselves ..........
Dude .... since ur all into law, you have an obligation to read & understand the Service Agreements & Terms of Service that ...............................wait for it ............................... wait for it ........................... You contractually agreed to, by paying for and accepting Comcast service. In doing so, you agreed to clauses in those agreements that allow Comcast to amend, change, or cancle any terms of service, agreements, or services, at any time for any reason with out notice. You also agreed to binding arbitration as your sole remedy. Whew!
09-22-2013 09:07 AM
We understand your frustration with Comcast. If you need help with a billing issues, you'll want to drop a note to Comcast corporate customer service (firstname.lastname@example.org) It's your best chance of getting your issues resovled.
When you write to Comcast corporate, it's probably in your best interest to leave out mention of "lawyer/lawsuit". Otherwise, there is a fair chance your complaint will be routed to the Legal Department rather than the Customer Service Department. You don't want that.
This building is completely full of lawyers (and ComcastLarry takes up a floor)
And just as a side note, the Comcast User Agreement contains a Binding Arbitration clause (see #13). Unless you opted-out, you have almost no chance of winning any litigation in court.
You can elect to resolve your dispute through arbitration though. You may open a case with the American Arbitration Association - Case Filing Services, 1101 Laurel Oak Road, SUite 100, Voorhees, NJ 08043, 877-495-4185
You mays also consider filing a complaint with your local franchising authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact Comcast or your local town or city hall.
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