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Rpdagg
Posts: 2
Registered: ‎02-19-2012

Collection agency

My 77 yr old mother moved from Nashville to CA and they came and picked up her equipment. She asked for a receipt and the guy said she didn't need one. They charged her a fee which she never fit a bill for of $3.23. They turned it over to collections and they tried to get $43. Then she gets another collection agency letter stating she didn't return her equipment. I called for her two weeks ago and a ticket was opened. No news. Sent emails today to everyone in the corporate ladder. Let's see... We pick up the equipment don't get signature.keep it. Sell on Craig's list. Make the old lady pay for it.
Email Expert
CCCarole
Posts: 28,325
Registered: ‎05-21-2006

Re: Collection agency

You may send an email to the We Can Help Team at:  We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

A detailed description of the problem

 



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