08-03-2012 06:43 PM
I've had the same experience as others posting here. Bought home security and paid in full in June $791. In July was billed AGAIN for the entire amount. Got that fixed after 6 hours on the phone passed from one person to another. Then got billed AGAIN in August for the whole amount that was paid in full in June. I still have the alarm and am happy with it, but am sick of paying the installation and equipment fee over and over every month. I have a number for the escalation team and the executive office - they are the only ones who will help me. Tried that tonight, and that number no longer works. Guess my only option is to file a complaint with state attorney general, or cancel all my services. They don't care at Comcast - there are 100 poor suckers to take my place as their victim. In 28 years I have never paid them late or refused to pay and have to keep paying the incorrect bills or risk having my credit harmed. Hard to believe they get away with this. Oh, and they like to hang up on you when you spend an hour or more on hold. Six hours adds up quickly.
08-04-2012 10:05 AM
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