11-06-2011 09:34 PM
After being a customer for internet for several years I decided to go with the triple play to save money. I was not told when I placed my order that I would have to pay a deposit. I was already a customer so it didn't even occur to me that I would have to pay one. I upgraded to the triple play and added 2 DVRs. I called customer service and spent 45 minutes on the phone (first with customer service - then billing) I was told the deposit was placed on my bill in error and would be taken off. Two weeks later I looked online at my account - still there. I called customer service again - after another 45 to 50 minutes with CS and Billing I was told a second time the deposit would be removed. Well guess what... I received my October bill and it is still there. The bill I received after upgrading to Triple Play was $469. I called CS yet again. This time I was told the deposit was valid because I had over 2 pieces of equipment at my home. A deposit is now required for anything over 2. NOT one time did anyone say anything about that. So not being told when I placed my order and then being told TWICE that it would be removed... I am not told I will have to pay the deposit! I am so disappointed in the service at Comcast. Now all I want to do is cancel. I am really frustrated and let down. Worst customer service EVER!!!!
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