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New Visitor
msieling
Posts: 1
Registered: ‎05-14-2010

Credit for Missed appointment

Don't see my credit for $20.00 for the missed inhome appointment originally scheduled for 3/28 and your team didn't show because they called the wrong telephone number.  When I called on 3/28 to see where your service rep was coming they said that they called and no one was home.  I was home and they call incorrect telephone number.  Resched was supposed to come back that night, they never called or came back. Finally showed on Saturday, March 30, 2013, however in the meantime call center was going to issue me a $20.00 credit for the missed appointment.

Email Expert
CCCarole
Posts: 28,879
Registered: ‎05-21-2006

Re: Credit for Missed appointment

[ Edited ]

Call 1-800 comcast and speak with someone about not having received the credit yet.  If you don't get it, then send an email to the We Can Help Team for further assistance.

The Help Forums are monitored primarily by fellow Users like yourself.  We do not have any account access and cannot help you.

Customer Service Reps and Billing Reps do NOT read posts made in the Help Forums at all.

IF a Comcast employee posts in the Forums, their Username is always in RED text. They do not normally read posts here either.


 

We_can_help@cable.comcast.com

 

Include all of the following in your email

 

 

full name

service address

phone number

account number

link to this thread

full details of the problems

 

 



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