02-17-2012 04:35 PM
I was told when I first signed up I would need to place a deposit of $100 down for service. The customer service rep assured me the deposit would be refunded within 6 months if I had no disconnects or missed payments. I called back in 6 months and was told I need to have Comcast services for at least a year meeting the same criteria.
I called back today after having service for 13 months with no late payments and no disconnects and now I'm told the deposit was for equipment costs and services and now I can't get my deposit back until I cancel My service. WTH? I'm now contemplating cancelling. My bill has increased to $139.38 for TV and HSI with almost monthly regular increases since the six month new service deal expired. Not happy, not happy at all.
06-23-2012 10:23 PM - edited 06-23-2012 10:31 PM
I have had a similar problem. I do not have Xfinity, but I do have Comcast internet and basic cable. Back in December 2011, I was also assured by a Comcast service representative that my deposit would be returned after the first six months. I called back today asking about the refundable deposit and was informed by Gloria that it was a year when it would be returned (not six months). She said Cash Management would call me back next week to let me know what will happen. Then I called and talked to a Sherry who thought it was 6 months, but after putting me on hold and researching she found that in March 2011 Comcast started requiring a year of service until the deposit is returned. She said managers can go in and listen to some calls, so I plan on calling Monday to see if they can find my original call where I agreed to Comcast's services including a refund of the deposit after six months. From my experience, the Comcast service representatives give conflicting information and have seemed confused on this issue. I do know that my original agreement included receiving the deposit back after six months. If Comcast cannot be trusted at its word, I know Electric Power Board in Chattanooga, TN has excellent internet speeds and from what I hear RELIABLE service.
06-24-2012 01:14 PM
ON DEPOSITS: Notwithstanding the difference between 6 months and 12 months of service, virtually ALL companies require XXX months of consecutive, on time payments. So - if the term is 12 months and your 12th payment is late ... it starts all over. I'm in no way saying your payments are late -- just a heads up.
For the monitored calls: Comcast's recording says "for quality and training purposes your call MAY be recorded". I hope you have success, but the word "may" is just that -- highly subjective.
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