Billing

[Froyden]

I still don't know what happened or how, but somehow Comcast took apart my bundle (which was a really good deal) because they said I requested that my phone service be "ported" over to another company.  Of course they can't say who it went to, when it came back or if it actually went anywhere at all.  But because of that "break" in my bundle they charged every item on my bill at a la carte rates for two or three months, they went backwards and ahead as well in their charges.  They told me the first time I complained that a complaint was being put into the system and someone would get back to me.  No one did, and my bill continued to climb,  I went from $120 a month to $400 a month!!!!  They say they can't do anything about those charges, once they're made, they're made.  I never authorized any changes to my account, and no changes happened, and yet it's cost me almost $1,000 to get back to a package that is still $60 more than my original package.  One girl suggested that I had cancelled the phone service in an attempt to save money "a lot of people do that."  I asked her why then was my bill $300 HIGHER!?  She suggested I forgot to check and implied that they're not trained to tell you if a change is going to have severely negative affects to your account.

The long and short is, I'd like to get a hold of someone with the authority to DO something other than tick me off with nonsense.  Platitudes that don't even make sense.  I'm not a new customer, but I've only been back to Comcast a little over a year.  I was with them for over 2 years, went to Uverse and back now to Comcast.  Prior to all that I lived out of state for 5 years...  When I left Illinois, there was no Comcast here.  So, of the time available to me to use them as a provider I've been with them for 3/4 of the time

So, please... an address, a phone number, email address, anything for their corporate headquarters and preferentially to a corporate complaint rep.  I really can't believe that it's not easier to access the upper rungs of the ladder.  Its like a blatant slap in the face saying, "you don't matter, now pay up, shut up and leave us alone."

I'm really waiting for a new company to come out with a dedication to customer service.... Thousands would be fleeing Comcast and AT&T daily just to get to someone who'll treat them fairly and listen to what they have to say.

Ah, thanks for listening guys... Anything you got to help would be appreciated.

Bev

[Moguns]

I would immediately send an email to the We Can Help Team:



Please include all of the following in your email:



Your full name

Service Address

Home phone number & an alternate number where you can be reached

Your Comcast Account Number

A link to this Thread

All the details, including dates of the problems



Send to: We_Can_Help@cable.comcast.com

[kr3346]

You need to contact the corporate office and I have a person you can call, Ms. Burton at (215)286-1700.  I can't say it is really worth the long distance call, but at least you do get someone who has a little bit of a position with Comcast.  The rest of the staff is as good as talking to a toaster.  That is if you can get through all the promts and you don't get sent into Mexico's call center.  Good luck there. 

My contract is up within a month, and if I thought any other companies gave better service I would change.  But truthfully they are all the same.  We need to take all of our complaints to the Better Business Bureau and let them monitor the amount of complaints.

One thing I do know, what ever offers Comcast comes up with, in order to suck me into another 24 month contract, I will remain out of contract with them and hopefully I will find something better.  I just want to keep my options open.  For some reason it makes me feel I have some control over this lousey company and those poorly trained employees.  Even though they state the call is being recorded, it isn't.  If the employees really thought it was than they would never treat the customers the way they do.