04-21-2012 10:25 AM
1 year into a 3 year contract for Biz Class Service, our business was moved to another state (NC Zip 27407). When attempting to move the comcast to the new location, we learned that Comcast does not serve zip 27407. We also learned that despite Comcast not offering service in our new location, they were still going to charge us $2000 (2k!) to exit the contract.
This used to be a simple contract exit but apparently the "policy" has changed. How can this possibly be legal? They cant provide service at the location but they're still going to charge us for early term fee?
04-23-2012 03:38 PM
You signed up for a 3 year contract and promised to carry service for those three years, just because you move and comcast does not supply service there does not mean you are not obligated to fufill the contract. As obsurd as that might be. Try sending an email here.
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map