04-20-2012 11:23 PM
I agree. I just got my bill... up another $15 to $140. No reason, I'm still in my promo peroid. It's frustrating. I have to call in to have my bill corrected nearly every month. Right now, I'm looking at DirectTV's website... $63 a month to put HD on 4 of my TVs and one standard TV. Considering dropping Comcast TV and just keeping them for internet, since CenturyLink only offers DSL.
04-20-2012 11:41 PM
Your stand alone internet service will cost you big with Comcast. I was going to do the same thing. I was advised there would be a $21 a month increase. A real slap in the face considering I was already paying a stand alone price, since my service was never bundled to begin with. I hope with all my might every single day that some competition will come to my area.
I feel like I have permanent scars on my ankles from grabbing them for Comcast every month.
04-21-2012 01:12 AM
Are you in Colorado Springs? All we have here is Century Link... and their internet is only DSL. 1.5 MB is all they'll offer me. DirecTV seems like a good TV alternitive, though.
04-22-2012 06:35 PM
Some competition is desperately needed in Santa Cruz, CA where I am. I went to the office to renegotiate my contract and was told that they don't do that anymore. One price for everyone, including new customers is the model that they are trying to achieve. I was told to call their 800 number if I didn't like it. So, they gave me a similar package to what I already had at slightly less than the huge increase, but more than my old contract by quite a bit. Of course, they added additional channels that I don't want, but there is no way reduce the bill by dropping them.
I'm looking forward to seeing some competion move in. The Comcast fees are totally outrageous.
04-24-2012 02:54 AM
whoa - wth? so what now we gonna be charged a convenience fee-agent @ 5.99 every time we call in to discuss anything with them? billing or otherwise?? and does that agent get that fee themselves for uh helping us? me thinks complaints are in order to the state corp commissions this is getting beyond ridiculous
04-24-2012 03:03 AM
to msuozzi: I have seen many a dish at apts and duplexes, etc., all they have to do it put it on a pole/tripod and put it on your porch/deck area - as long as it is not attached to the apartment unit walls, roofs, they should have no problem with the dish on a tripod in fact my neighbor in a house doesn't even have his on his roof or house he just got direct tv installed and its on a pole in his yard. It's what i'm going to do if my billing doesn't get under control for sure.
04-24-2012 11:02 PM
On a side note- Apartment Complexes DO Charge a horrendous fee to have the luxury of Dishnetwork or Direct TV. Its how Comcast forces you to use them when you are a renter. I rent and my complex charges a one time $500 fee to have an unsightly dish sticking from your patio. It truly is unattractive and intrusive. The Cables to come in thru the patio also are a penalty fee to the complex. But because cable is already pre established in our area for rentals, the Landlord reaps the reward by sticking to cable and charging for an intrusive dish being stuck to the sides of each apartment renters patio/access entry.
I got an HD antennae and it does wonders for TV reception.
Comcast DOES NOT and will not care about the consumer until the consumer walks away...profits plummet and the people are listened to. Right now they are HIGH in Profits and they are not going to listen to the average joe. We are peanuts to them....
04-25-2012 04:59 AM
Try emailing the company; I had problems with installation, this solved problem....maybe the customer service person was having a bad day or just doesn;t need to be doing this job lol I'm sure they would LOVE to know someone wanted to cancel your service instead of trying to help
04-25-2012 09:34 AM
That is nice and quite politically correct. Unfortunately, it appears a high number of the reps are having a bad day on a regular basis.
Follow up to ongoing high prices issue. I did an online chat today because my "high numbered" channels have not worked for 2 days. I was told by someone in India (yes, you can even tell by the typing that's where they were) to go to the local office to get a DTA. This would fix my "basic cable" channels.
If you are reading this I have a question for you. Do you think that answered my question to the rep? Was that even the question I asked? I never mentioned my basic channels, and they work just fine. As usual, someone in India had no clue what i was talking about because i didn't word it exactly the way it was on their script.
As usual, I am totally disgusted with Comcast. Constantly overpriced and constant poor service. May as well add constant poor quality of products. Give me strength...
04-25-2012 09:35 AM
Oh, to add to that, now I have to go down to the office to see what is really going on. I hear English is spoken as a first language there. Still, did not want to interrupt my day to go down there.
04-25-2012 03:41 PM
This really sucks. I went to the "current customers page" and there are all these offers.
Internet for 19.99 etc
Not once anywhere does it say you have to had NOT had internet as part of your service before.
You waste time reading the details and I mean NO WHERE does it say this online. You have to call.
Wasted an hour reading, calling etc. Comcast IS misleading and shady.
The truth is ALL they really offer are new services added to you account. They are hoping you will call so they can sell you more junk. No I don't want TV the community destroying useless annoyance it is. And no my current phone is just fine.
I have a good mind to turn them into the BBB etc for intentionally misleading and untrue
advertising. I am at least going to Yelp to warn people.
They offer it, you call, they don't have it. They could care less about thier customers once they have them.
As much as to lie to them.
40 dollars for just internet. Slow internet. lame.
04-27-2012 12:10 AM
No luck with loyalty. New customers are the priority list and those of us who continue to pay their paychecks as existing customers and are kicked to the curb because Comcast does not put any effort into rewards for veteran customers to try to keep us as valued customers as they "claim" they do. Just another overpriced cable company losing more and more customers because they only care about bringing in new customers.
04-27-2012 12:12 AM
No a good enough answer Comcast Larry. If I want to lower my cable bill and internet I will have minimal channels and very slow internet for only about $30 less. Doesn't sound like the best Comcast can do!!!!
04-27-2012 12:17 AM
Thank you for the information. I will look into Verizon packages to switch to. I want to be treated as well as the new customers are when they sign up with Comcast, not forgotten after the promo period is over. Thank you again for the info. I will contact Verizon tomorrow and hope many others will follow to prove to Comcast our dissatisfaction with their prices and customer service!!!
04-27-2012 02:53 AM
I have been a Direct Tv customer for 8 years and will continue......
The myth about bad weather, rain, snow...is all bogus....
Norwjc...unfortunantly, you are wrong about that. My mom has been switching back an forth between Dish Network and Direct TV for years (they are living in an area that cable is not offered). Both will offer you low rates at first and jump in price drastically within a year or so. Both have reception problems as soon as a cloud comes into the sky and blocks the signal. That has nothing to do with the way the dish is made. My husband and I once tried to get them also and couldn't because our neighbor had tall trees that blocked the signal. My mom is begging for a cable provider to come into her area and has been for years now. She was also without service to her livingroom for months all because of an issue with the receiver box, despite her calling Direct TV's customer service at least once a day and she was continually charged the same each month without a discount for her problem. I diagnosed the problem, neither their tech support nor the techs that came out a couple of times could figure it out. Problems are there, no matter what provider you have...
04-30-2012 11:59 AM
My bill went up, I called and got a credit, that I found out was only for 1 month (???) Been a customer over 30 YEARS.
So, I have a new provider in the area with a better offer - they can reduce me $7 a month and give me less. I call to ask because we're only about $10 apart from new offer, but they have no other promos to offer a 30-year customer. I've been OK with them (finally) except for the HUGE increase in price.
But, if they don't match and come up with a lower price, why should I stay?
04-30-2012 01:08 PM
Netflix thought they did not have competiton either. But they did. Eventually it will happen and it sounds like there is a growing list of people who will be willing to leave. Very short sighted by the "executive team". Give the market what they want and you will succeed. Try and force feed something they don't and they will leave. I know this for certain, I will never use my internet providers email ever again. That is the only thing keep us from jumping today as my wife doesn't want to change YET to gmail or another option. What is also interesting as the board moderator doesn't even pipe in justifying their pricing practices.
04-30-2012 02:10 PM
Well...I'm answering a year-old message! Apparently Comcast has cleared up all their LACK of "rewards" "incentives" and the like for LOYAL customers!!!! Hooray....................................
I am sitting here trying to decide what to do about my increasing Triple Play fee. I was hoping to find encouragement in this comment section. There was plenty of comment 2009, 2010 and 2011.....but none here since last May! I can only figure that Comcast has resolved most everyone's problems along this line.....................
Again...................NOT!!!.....if there is anyone out there like me??? give me a shout??? I need to gather up my "ammunition" to call Customer Service. I am either dropping my phone line and going to cell, maybe dropping the one extra premium channels, Should I go elsewhere????.
History: Quite a long while ago...our triple package climbed up to 180...we called and complained. We were offered a $40 reduction. At this time startling but true, we have a $200 plus package, Preferred Plus...(oh yeah, we know what the "Plus" means.....more money to Comcast!!!!) That 200 is merely a starting point!!! does not include Blast, HD techno, etc. I think it's ridiculous as well...once we add one premium channel and a couple other extras...of course taxes and such...our bill is over $250!!!!! It's just too much and YES...it is hard to see newbies coming in at half the price, getting a chance streaming and such...and long-time loyal customers (years and years now) are getting hit hard! with no goodie bag as an incentive to stay. Oh, by the way...........that $250 doesn't include any movies!!! Thanks for listening and sharing.
04-30-2012 03:54 PM
I completely agree!!! This company is awful!!! My bill when I started for internet and digital cable was 75 a month!!! Without any notice my bill went up to 99 dollars and I never said anything I just kept paying. During this time I have had to call the help center 3 times to get them to refresh my signal and have them come out to my house to fix my box!! I look at my bill this month and they have charged me $50 to have a technician come out and fix my cable that I am paying for and CANNOT watch!!!! In addition to this charge, they have again raised my monthly bill to 187.00 without any notice!!! This place is awful! I will never be a Comcast customer again! I was never late on a bill and never had any issues until after being a loyal customer for over year!!!!!
When I just called them to cancel my service, I asked to speak to a supervisor, go figure there was no one available so I had to leave a message. HAHAH see if I get that call back......
04-30-2012 07:59 PM
Mr. "most valued poster" - kiss my rear end!
It is not the world we live in, that is just what "they" would like us to believe. We vote with our dollars and Comcast can change their name a million times, they are horrible to their existing clients. If you are an employee or just a kiss "rear end", or maybe just a very rare happy customer - I really don't care. Comcast's day will come when they suffer mass exodus - and then all their BS and "this is how the world works" speech will be out the window.
They can choose to just make it better now, or they can wait till their board fires the CEO and top brass - but one way or another they need to change their way of treating their clients.
Make no mistake - companies that are customer friendly don't change their names. Walt Disney didn't have to reopen under a different name like xfinity/comcast or valuejet/airtran.
Im not wrong, you/they are.... PERIOD
05-01-2012 02:39 PM
HALLELUJAH.....HOORAY.....FOR ALL OF YOU WHO RESPONDED TO MY APPEAL TO THE FRUSTRATED AND OVERCHARGED COMCAST CUSTOMERS!!!!!! THERE YOU ARE!!!!! WOW.....I logged on and was happily blown away by all of your responses. Thank you for taking the time to throw in your disgruntled towels!!! I truly appreciate the added "ammunition" and information in my qwest to get the "necessities" of life at a fair and reasonable price!! It's a challenge. Again! Thanks and kudos to all of you. I wish you the best.
I am amazed at how QUIET Ccast is over all this venting. I sent a direct email to customer service.....we shall see. I find it hard to believe they are not monitoring and responding to this type of input. Maybe we should send a copy of yesterday's board to our newspapers. By the way.....I'm east of the Seattle area!! Where is Jesse when you need him???
05-01-2012 09:41 PM
I ahve the answer. COMCAST does NOT care if you CANCEL. Matter of fact they will cancel you that very day you want it shut off. Plus comcast is over charging for its service and you get HO HUM customer service. We all should stand up and cancel our accounts. Thousand of us should pick a month and day and CANCEL everything we have and go to dish network or direct tv. Remember. COMCAST only wants your money nothing else. And there should be something for the people that pay their bill on time all the time.
05-02-2012 01:38 AM
I pay my bill on time every month and I get the service I pay for. I don't understand how everyone on here has some sort of gripe about paying for their service. Same with my cell phone provider - I pay, I get phone service - that is the deal - there are no extras because I pay them for the agreed upon service. I am sure Comcast does not want to lose all of their customers, but you have to know that when you have bogus charges you have to call and let them know - they cannot read your mind (the reps at the call center that is). Also Promotions run out - they tell you when you sign up for service - they told me about my promo. Their customer service could be better but it is not all that bad, most of the time the reps are just following company policy, other times they have no idea what they are doing either because they are new or just not all there. Read the terms of service and maybe you would save yourselves some stress about being "screwed over" by any company.
05-02-2012 12:05 PM
Hey badkid32! I know exactly how you feel but it doesn't get any better, as far as cost, to keep internet service with Comcast and TV with Dish or Direct TV. I did the same thing almost two years ago and dropped cable TV with Comcast but kept internet service with them. I had to keep the basic package, which is your local channels, the Weather Channel and a couple of other worthless channels or my internet service would go up an extra $15.00 per month. I was paying $10.95 per month for this basic package and $49.95 per month for (supposed to be) high speed internet. Now I am paying $15.95 per month for the basic package and $55.95 per month for internet. The point I'm trying to make is, the less service you have with comcast, the more they are going to charge you for what you do have. And to top all this off, I called customer service 5-1-2012 to get an answer on a billing question I had and the automated operator said they now charge to talk to a representative and that it would be added to my next bill. Guess what? I hung up. Now how ridiculous is that. I agree, something needs to be done about this. I've been with Comcast for many, many years and have just about reached the point where I'm considering divorcing them for customer abuse!
05-02-2012 12:25 PM
The issue is that Comcast feels the need to raise their prices without any sort of notice and for obscene amounts. When you call to question it, they charge you for the call, then they tell you it'll cost you MORE to drop some parts of your service.
Why, when I've been a customer since before Comcast existed (well over 20 years now, 3 different cable "providers" (Century, Adelphia, Comcast)) should I never be elligable for the great prices and offers that new subscribers get? I never got to be a new subscriber... I was grandfatherd in three times. But since I'm existing customer, they have to problem charging me more and more and more.
As another example of their backward process, my cell phone company (Verizon) ADDS service for the same price. I'd also like to note that I've had Verizon since 2004, and the ONLY time my bill has ever gone up (aside from tax changes) is when I've requested service to be added.
Verizon's promo perioids end, your bill stays the same. Comcast's end and they DOUBLE your bill, to the point where most people can't afford and have to downgrade service or stop all together.
When I sign up for basic cable, internet and phone at $99 a month, it's a great deal. But in 12 months it goes up to $155, then 6 months later up to $179, it's now to the point where I won't pay. So we start searching, and then you run into the problem of no comptetition. There are no companies in my area that can provide a comperable service at ANY cost. It's simply not available.
It seems to me, that Comcast would take a good lession from companies such as Verizon and CenturyLink. Sign up for a price, and that's the price you pay. Verizon even kicks customers like me who have paid their bill weeks early religiously for 8 years a break every now and then for continued loyality.
Comcast has proved time and time again that they have no care or consideration for customers who have had service through them for 10, 20, 30 years. It sure would be nice if they did *SOMETHING* to show that they like keeping my $130+ every month. Maybe offer me some free HD for awhile or something.
Annonymous555, you've not had your bill increase beyond what you recieve? You must be one of the new customers still in that delicate 12 months. You'll soon find that when your bill goes beyond $140 for the most basic service, that alternitives start to look nice.
05-02-2012 01:35 PM
Here is a surprise (Not) - Comcast earnings and cash flow are up for Q1. Wait for the Q2 dump...
05-02-2012 05:10 PM
FYI- in reference to the quote, "The myth about bad weather... rain...snow... is all bogus" - PLEASE BE AWARE that this is likely dependent upon your location. I have a home in SW Florida where I cancelled service with Dish Network after my 2 year contract (because of the penalty if I cancelled before) ONLY because of the issues I had with service. Every day between the months of May and September, there are torrential downpours and thunderstorms in this area and service is affected every time. The company even has a name for it... "rain fade". I also have a residence outside of Seattle and would consider getting a dish for this location but would never get it again for the home in FL.
I hate Comcast and am considering cancelling service in both homes because of their poor service. I find it odd that Comcast would prefer to lose a customer paying over $200/mo because I have asked to maintain my current promotion that would only cause them to lose $20/month. Makes no sense to me, but apparently they do not understand that it easier to keep a customer than to get a new one.
05-03-2012 12:30 AM
I have had my service for 3 years now. It started at 99.99 for digital starter cable, 12mbps internet and unlimited home phone. after the first year it went up to 114.99 then after the second year it went to to 129.99. That is excluding my equipment charges and taxes. I just don't get it - either the sales reps are not disclosing this info to everyone or due to the promo being a year long people forget it was a promo, I was looking at my bills from the past and it even tells me the breakdown of my (then) current discounts. Is it that you feel entiled to their promotional prices all the time or just don't understand the promotional pricing or am I just lucky that my experience so far with them has not been as screwed up as everyone elses? I am honestly asking - not trying to be a jerk at all - I just have not had a very bad experience with my pricing and to my knowlege neither has anyone in my family so it just seems like if you truely are getting 179.99 after a 99.00 starter package promo - there is something seriously wrong with your bill. You should look at your bill and see the breakdown of what you have and reduce it to starter - then you will be at 129.99 for all three in the bundle instead of whatever package has you at 179.99.
05-03-2012 01:18 AM
Hey Annonymous5555! To me it's not so much the pricing as it is the combination of cost and service. When you have to call 4,5,6 and sometimes countless times about your service, just about every month, just to have a technician come out, run a new cable and leave it laying in your yard for seven, yes 7 months before they finally come bury it and charge me $50.00, there is a problem. Call Customer Service? That didn't do any good either. I have the worst service here where I live than anybody should have to endure! Evidently, you must have terrific service where you live and the best Comcast employees in the Country. I envy you! I wish I was so lucky!
05-03-2012 08:06 AM - edited 05-03-2012 08:21 AM
Hey Disgruntled_One: That would probably get me, 7 months, dang! IDK if it's because I am in a different part of the country or what but, how do people not know that when they pay for a luxury service (anything other than phone service because that is definitely a necessity) that they first get a promo price then it goes to everyday pricing after the promo ends, also the "everyday" price is subject to rate increase just like gas and rent and food and just about everything else. Whenever they have done a rate increase I got notice on my bill - read the bill! Also for those who don't want to rent a modem - you can buy one at Best Buy or Frys. Could probably even buy a cable box (I am not sure but it seems possible). But I digress, if a tech came out and left a cable laying in my yard, I would think that is bs and I would not be pleased if it was like that for 7 months for sure, I just don't understand why people think they are entitled to an endless promo when nobody is, the NEW customers will eventually become EXISTING customers just as each one of the gripers here were new and now are not. I guess my point is why waste time getting mad about it? If I start getting horrible service or a bunch of outages I will give them a chance to fix it and if they can't or won't, I will quietly go to a competitor. No need to stress about things you can't control.
05-03-2012 09:04 AM
Not sure about him, but I have nothing comparable. DirecTV is nice, but the DSL bundled with it sucks. Can't pick and choose either... if I were to drop cable TV and keep the internet, my bill goes UP. You can't win...
05-03-2012 09:05 AM
Oh and yeah, I read the bill. Every word. Nothing about any of my increases. I usually have to compare my bill to the last two month's line-by-line to figure out where the cost increase is coming from.
05-03-2012 06:11 PM - edited 05-03-2012 06:13 PM
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05-04-2012 11:15 AM
I really like comcast but this is getting really hard to go from 138-154 now to 178.00 i can't continue to do this. The sad reality is i watch on demand i only look at hbo/showtime/starz when the shows like trueblood, spartcus comes on. Comcast is literally taking advantage of people.
The only reason why i have not switched to verizon yet is because customer service is everything and verizon customer service is terrible. They do put out a better product but i switch for 1 year and be back in the same boat i could see if it jumped 5.00 something like that but there is no loyalty for existing customers. I am just thinking about cutting all of it off getting a normal box and watching Netflix. There is really no point in having it all the movies that are on hbo /showtime/starz are in the Redbox and on Netflix. Comcast better get it together because people are going to start dropping them!
05-04-2012 01:13 PM
Yeah, they attempt to charge me every time I call. I don't let them get away with it, however. I usually have to pull the "Remove the charge, or shut off my service" card and that works. It's ridicilous that I even have to mention it.
05-05-2012 07:44 AM
Wow, That is uncalled for - Charging to call - personally I would switch if that was the case. That is definitely not a nationwide Comcast policy cause I never get charged just to call them. Unbelievable.
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