Billing

[Cjeanlouis]

I cannot view my bill or navigate the site properly because i keep getting a message tht the FCC requires a pin and security question but it doesnt give me instruction on how to do it. Ive called n chatted with a rep but no one has been able to help me.

[reasd]

Hello,

Don't waist your time with the useless on line chat.

This should tell you what you need to do for your pin.

http://customer.comcast.com/help-and-support/internet/get-a-security-pin-from-xfinity-connect/

If that does not help then do this:

You can send an email to the We Can Help Team (all what they do is pass the buck to a regional manager):

We_can_help@cable.comcast.com

Include:  account holder's name, service address, account number, daytime phone, description of the problem.