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New Visitor
Hollywood419
Posts: 3
Registered: ‎08-03-2011

HD Premier Xf Bundle Cancellation?

Several months ago I upgraded to the HD Premier Xf Bundle service. Previously, I had a couple of movie channels and cable Internet but the $150 bundle price ended up including a couple extra movie channels and home phone service for less than I was paying for the other "package" individually. 

 

Well, times have gotten tougher and I need to tighten up the belt and downgrade my service, despite the contract.

 

What kind of early termination fee(s) am I looking at to get rid of the HD Premier Xf Bundle and go back to basic/extended Comcast cable and Internet? 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: HD Premier Xf Bundle Cancellation?

You will need to call 1-800 comcast and speak to someone in the Billing Department.  No one here has access to your account, nor can we asist you with this.



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New Visitor
Hollywood419
Posts: 3
Registered: ‎08-03-2011

Re: HD Premier Xf Bundle Cancellation?

I understand that. My question was directed at other customers who have been in my situation and what the end result was.

 

Thanks, though. :-)

Cable Expert
JayInAlg
Posts: 11,321
Registered: ‎03-02-2007

Re: HD Premier Xf Bundle Cancellation?

[ Edited ]

You can kind of answer your own question by this:

 

Did you receive some kind of incentive to this new package promotion, like a Visa Gift Card, Ipod, netbook or other free expensive toy?  If so, you are most likely subject to ETF's if you don't fulfill your end of the bargain.

 

If you didn't get any free stuff and just changed your plan for special pricing for a year or two, then most likely you can downgrade without any large ETF penalty other than what Comcast would charge for a service change.

New Visitor
Hollywood419
Posts: 3
Registered: ‎08-03-2011

Re: HD Premier Xf Bundle Cancellation?

I saw that they are now offering gift cards and the like for switching to my program, but no: I did not receive/was not offered anything for changing my plan.

 

It looks like a call to Comcast is in order...

Service Expert
Queen-Evie
Posts: 14,096
Registered: ‎02-04-2004

Re: HD Premier Xf Bundle Cancellation?

[ Edited ]

Hollywood419, if you upgraded you were not eligilble for any type of rebate or Visa gift card. Those are for NEW customers, not existing ones.

 

And you probably are not in a contract.

 

If by chance you are in a contract there will be an ETF. If not, there won't be an ETF.

 

The only way to know for sure is to call Comcast or go to your local office (if there is one in your area) and talk to someone in person.

 

You did direct your question to Comcast customers and as Comcast customers Carole, Jay and I are providing answers to you.

 

 

 



 


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