07-18-2012 09:00 PM
I literally dont even know where to begin with this company!!!! Ill start with what happened May 15th 2012! I call comcast tech support, I tell them I'm having modem issues, Signal goes in and out constanstly, Tech agrees its the modem thats the problem sets up a tech call for the next day to bringa new modem. So the fun starts here. I answer the door and its this lady, who also 3 years ago drilled huge holes in my floor for no apparent reason at all, total derp. I'm just like whatever since its just a modem replace..next thing I know shes drilling holes into my wall and ripping out wires, I ask what in he*l is she doing when its just a simple modem swap..Mind you she NEVER looked once at the modem!!! she proceeds to tell me this is happening because my direct tv line is messing with my comcast line(which uses fiberoptics) so I'm calling a huge BS on that one. she proceeds to start talking to me like im some sort of an person flat out calls me a liar telling me its not the modem and she knows what shes doing..funny since i did internet support for nearly 10 years with dell...so after disrespecting me in my own home some more i tell her to leave. It's my own home my property and I dont need to be called a liar and belittled in my own home, because SHE doesnt know how to do her job. SO i call comcast, where im told the tech charge will be taken off my account, since she didnt know WTH she was doing..I ask for another tech. I'm told another tech will be at my house in 2-3 hours..about 30 minutes goes by after i get off the phone with comcast and guess who shows back up at my door!!!?!?! HER AFTER I JUST REQUESTED TO NEVER EVER EVER YES EVER HAVE THIS lady sent to my home again!!! so they send her again like REALLY!?!? so she comes back and admits she was wrong about the wires, oh let me remind after ripping all those wires out and yadaydayda she tells me theyre corroded!?! WHAAT? So I ask to see the wires, she flat out refuses to show me the wires, how are you going to charge me a fee for replacing something and then not even show the customer it?? what kind of bs is that? so she grabs my modem and two other people and I watch her from outside and she literally proceeds to SNAP the female adapter for the optical cable like literally snaps it in half..comes back in and tries to say I did it!?!?! LIKE WOW ARE YOU KIDDING ME!?!? you really dont think I wouldnt notice a female adapter hanging off my modem? LOL come on! So now after HOURS UPON HOURS UPON HOURS of trying to get this taken care of and getting this TECH CHARGE taken off being told NUMEROUS times it was being taken off I get a bill for 200 dollars? Then get told when i call an dask about it that it isnt in the notes, and I'm SOL oh lets not also forget the three different times ive called in to report this person, and never getting a call back from a manager, I guess she was write when she was on her cell phone telling her friend or whoever it was that nothing would happen, more so over when she was leaving she laughed in my face and said nothing would happen to her...Ive never been so disrespected by a company in my entire life!!! To be told for nearly two months im getting it taken off and then its not taken off!?!? what is wrong with this company!
07-19-2012 12:30 PM
What a horror. I would certainly think you should get funds for the damages, but that's just my opinion.
Try sending an email to the We Can Help team (who actually DO respond). IF by chance that doesn't help, your other options are BBB complaint. I doubt this is something the FCC handles.
Account holder's name
Daytime phone number
Brief-ish description of problem - OR link to your post
Please", "thank you" and "you're welcome" never go out of style.
07-19-2012 04:50 PM
I was a former Comcast tech. The person you talk to on the phone is NOT a tech, but a customer service rep. They should never tell customers "it's just a modem" because you can't know that for sure over the phone. I've experienced it myself many times and I've had customers angry with me when I told them it was a problem other than the modem. With that said, I have no idea what the problem was with your tech. Typically a tech would explain the problem and the solution before starting any work. If you lodge a complaint with Comcast, the tech will have to explain herself to her supervisor, but other than that not much will happen.
I let Comcast know you need help with the issue.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
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