08-12-2012 09:14 AM
Here's my gripe. I am a long-time customer, with all the bells & whistles and lots of movie rentals. At ~$250 a month I would think I was a reasonably valuable customer. I pay my bill on time (online)... month after month. My bill is due on the 7th of each month. This month, due to work travel, I paid it 2 days late (on the 9th). To be greeted by the total of the bill due on 8/7 added to the bill (not yet due) for 9/7 in an enormous font with a big red notice that my bill is overdue. Well, it was... by 2 days for the AMOUNT DUE ON 8/7. Then, when I pay the amount due on 8/7 along with my confirmation number, I get a message that my service may be interrupted if I don't pay the total amount due. Oh and by the way... right under all this red lettering and massive font there is a tiny note that the bill due date is 9/7.
C'mon Comcast... every heard of the "customer experience". This takes a loyal paying customer and makes them feel like a deadbeat. On top of that, how many people fall for it and pay next month's ahead of schedule because of this aggressive approach? Nice way to get your money in advance so it grows hairs in YOUR bank account and not mine.
Fios, here I come (and don't tell me they aren't any better because I don't care... I have just had enough of Comcast.)
08-12-2012 09:26 AM
Well I too am now having a bad experience. I swithched to Verizon Fios in June, called and cancelled and returned all my equipment. I was sick and tired of the bill going up 30-40 bucks every few months for no reason. My bill started at $99 bucks for standard and the last bill was $181.00 nothing added. Well I didn't balance by checkbook lately and now I see they have bill me $181.14 for July, $135.88 for August and I see I will owe 154.56 for September. I switched over in June. I DO NOT HAVE COMCAST. I don't understand the inconsistancey in the billing. I'll be calling in the morning if I can get anyone.
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