Billing
Bills are so royally, hopelessly, utterly, insanely and maddeningly screwed up.
You can't reach a human by phone without going through absolute torment of automated messages that have nothing whatsoever to do with the reason for calling.
When you finally get a human and 2 hours later finally have a promise that the bills will be fixed, the promise is inevitably broken and then you have to start all over again.
I am a hairs width away from unplugging the TV, phone and computer and sparing myself the heart attack that encountering constant incompetence and apathy can bring.
I switched from FIOS to Comcast because Verizon was hopelessly incompetent in their billing but Comcast rivals them now and so it seems like there is no good choice. 
ERGGGGGGGGGGGGGGGGGGGGGG!
Still waiting for corrections to bill most recently promised by Corporate office on March 22. It is March 29 with bill due tomorrow. Just left phone message. Hopefully they will follow through as promised.
Incidentally, in the even bigger picture, what they did again was not cool. After rates have gone up and up despite promises to lock rate for a year each time (but refusal to put in writing) this latest time the bill got hiked by~ $15. After much effort and finally talking to corporate, they said they'd REDUCE by $12. That's actually an INCREASE of course.
Next stop - Board of Public Utilities. These folks do not play fair and all I ask for is fairness and honesty, sorely lacking. Why would a company not strive for this? We all need to ask why they won't put rate quotes and duration of rate IN WRITING so we don't have to go through this every couple/few months when the lock is supposed to be for a year, for example. So sad that it's so bad .
