06-11-2012 10:57 AM
According to the Comcast Customer Service Guarantee you shouldn't have to pay for the tech visit "for faulty equipment and poor workmanship on Comcast's part". Call Comcast, use Billing option. Have the following page open and read number 3 to the person you speak with. Tell that person to remove the charge.
We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium channel for three months.
After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.
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