05-28-2012 10:50 AM
Haven't had a correct bill since January. Getting charged for two different bundles each month. Customer Service by phone "fixes" the problem every month - and every new bill is still wrong. Customer Service physical location was a joke - didn't want to help me at all. Latest: charge for the wrong bundle is removed, but not the additional taxes and fees that were generated.
Is there a government office that oversees this business that will listen to a complaint?
Loyal customer, happy with my service otherwise, but now i need to move everything to Verizon.
05-28-2012 01:34 PM
Try sending an email to the We Can Help team (they actually DO respond and help). Be sure to include:
Account holder's name
Brief description of the problem
I doubt the local offices could help with the bundle price problems as (I think) that stuff is done at the corporate level. Not sure, though.
I'm prone to following the chain of command (e.g. try the We Can Help) before escalating. The FCC governs communications/TV/phone. There's also the Better Business Bureau.
Please", "thank you" and "you're welcome" never go out of style.
05-28-2012 03:44 PM
There should also be a Local Franchise Authority, more likely at the City Government level. Should be a contact listing on the bill. Or call and find out what level of government handles this.
They should be able to help with a billing issue especially if the bill keeps changing all the time.
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