07-05-2012 04:25 PM
I've been with Comcast since moving into this house in March 2009.
Starting in 2010, around the time they did the Xfinity upgrade, I've been having issues with my on demand. No worries, they send techs. The techs make it work. It stops working again and I get credits.
Sometime last fall, a tech told me the problem was the cable in my attic. I told him go ahead and run new cable. "Oh I can't do that" he tells me. "But Comcast will send someone out to do it for $90/hr 2 hour minimum." It's one cable so I ran it myself. That fixed it for 6 months.
Anyway, because of the on demand issue, I've swapped my stb about a dozen times. I've only ever swapped the modem once early on because of signal issues though.
Imagine my surprise when the monthly rental fee went from $5 to $7 a month. No explanation. No warning. It just happened. I know it seems like a small thing but I've long since reimbursed Comcast for this modem and I have the triple play so I don't have the option of providing my own.
No one at Comcast is willing to tell me WHY I have to rent a modem into perpetuity. It seems to me that if they can't make third party modems work on their network, the fee should be included in the price of the service.
Other providers don't make you rent modems.
I've even offered to buy the modem from them but they refuse that too. I asked why not and was told they don't sell modems. I asked if it was because they could bleed more money from me through rental fees and the rep said no but wouldn't give me a good answer as to why I couldn't just buy the stupid thing.,
So if any Comcast reps are reading this, why does Comcast seem to want to lose a good customer (I pay on time every time) over $7 a month for a modem?
07-05-2012 04:59 PM
you don't need to rent the comcast modem you are free to go out and get your own, just make sure its on the approved list for comcast. Unless you are in a bundled promo and the modem rental is free and your just paying a bundle price there is no need to ever rent the modem.
07-05-2012 05:21 PM
I thought this as well and continue to get conflicting reports from Comcast about it (they seriously know nothing about their own service there) but the best I can tell is that, in my area, I can't get my own modem if I have the phone service.
Well what if I drop the phone service? Then I lose my bundle discount and the TV and Internet costs $1 less than the triple play I currently have...
07-05-2012 05:28 PM
That is true. If you have have an older telephony modem like an arris you can get that at best buy. If you have one of the newer docsis 3 modems I was told that in NJ that needs to be rented and installed by a tech.; Are you in a promo? If you are your not really paying the 7.00 your just paying the bundle price and then it just says 7.00 in it. That is how my bill looks.
07-05-2012 05:32 PM
I pay $99 for the triple play and then $7 for the modem.
Best Buy here doesn't carry the modems-trust me I've tried.
It just seems like if the situation is like mine, where the customer CAN'T get their own modem, the rental should be included.
07-05-2012 08:00 PM
Yeah but I'm paying $84 a year for a modem I've long since paid the MSRP for...seems like a waste of money to me.
Besides this thread isn't about whether or not I'm getting a good deal on my service, it's about whether or not I'm getting shafted on the modem.
07-06-2012 01:53 AM
If you have Performance you can get away with a Docsis 2.0 modem, and still pull 12/2 download speeds w/ powerboost. Docsis 3.0 speeds for Performance are 15/3 with powerboost. You can find a Surfboard modem at your local Wal-mart for about 40.00, well worth it in my opinion.
Myself, I have 2 modems (EMTA and Docsis 3.0) that I'm leasing due to the way my place is setup, and living with a roomie that refuses to go wireless... but he works at home so I don't blame him. I am considering purchasing my own Docsis 3.0 cable gateway to save some money.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map