07-23-2010 10:16 PM
First time Comcast customer with tv and cable. On first bill is xdv1lineinst ($25), service activation ($29.95 and 10 for addl outlet) and Reconnect of 25. Did chat and helpful fellow said this is obviously wrong. He couldn't fix it t though and said I would have to phone comcast or visit a center. Phoned. They said the technician who came to install must have had to do something with the outside connection. Well, maybe so, but why is that my problem? Were I to have known about this before ordering and suggested I would rather have ATT I wonder if the 25 reconnect would have been waived. This is the kind of runaround that is apprently giving Comcast a bad name. Out of all the words in the universe, reconnect ought to mean reconnecting a user who had been disconnected at his/her own choosing and not something else of comcast's devising.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map