03-07-2012 05:22 PM
I quit receiving bills in November for unknown reasons and did not notice until they disconnected my service. ( I have not, and do not want to pay or receive online bills) I paid over the phone and got it re-connected with a $15 charge. I requested the missing bills be sent for my records. Still no bills. My service was again disconnected and immediately reconnected as soon as I made a payment over the phone with another $15 recoonect fee. I have requested bills from November through current month be sent three times and have not received them. I have asked for a call back 3 times and was told each time that someone would call back within the hour. No phone calls have been received. Both times my service was disconnected my calls were received by customer service employees over seas who could NOT understand ENGLISH. Very frustrating. I am ready to leave Comcast....great product with TERRIBLE customer service and TERRIBLE billing issues. Then they have an automated, 2 question survey that I have taken twice. I am not sure the purpose this has served. I just waited for a supervisor to help me for about 10 minutes and was then told they were not available and could not continue to hold; they would call me back!
Does anyone have a LOCAL contact that speaks english that can resolve issues on the spot without waiting for calls that are never returned??
03-08-2012 01:15 PM
I hasve notified the Administrator of your post. Please watch your thread for his reply.
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03-08-2012 01:34 PM - edited 03-08-2012 01:35 PM
Since you are having issues receiving the bills, you can get a copy of your paper bills online. They can be printed out for your records.
To get them online follow the directions in this post HOW TO GET A COPY OF YOUR PAPER BILL
While in Customer Central check to make sure your preference is set to receive a paper bill.
While getting the bill online does not solve your problem at least it is there for you see if you do not receive it in the mail.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
03-25-2012 01:00 PM
I have tried searching for them online but cannot access them. I have made and documented numerous calls the executive offices and have been told each time that the bills were printed and going out that day. NONE have been received. Yet, I am expected to continue to pay for service every month, at an increase rate I might add than what I had signed up for. I cannot verify any charges without SEEING a bill. TERRLIBLE CUSTOMER SERVICE!!! I have been told these bills cannot be emailed either. Any suggestions??? PLEASE???? Would you continue service with a company who cannot produce a bill? Would you recommende them to your community? How difficult can this be.
Note: My preference is set to paper billing. I cannot access previous bills; the system continues to ask me to create an accout, even while I am logged into my account. I can see the total owed for the current month; no breakdown and no previous records shown.
03-25-2012 05:40 PM
I had had the same problem up until this month. I finally got them to continues with paper bills. So far I have received one cycle. For those few months that I did not receive paper bills I paid what the total was when I looked on the internet the day the paper bill cycled. both months that I did that my next bill included charges that were not on that bill and I had to pay extra the next month. I don't think they should add charges after you bill generates and that is why paper bill are better. (Even though they are very hard to understand).
Also I had a technician late one time and the time before that was a total no show. That is why my bill was $40.00 lower but was added to my next bill.
The on thing Comcast is so good at is deciphering you bill where you have no idea what's going on and I HATE that. I'd like someone to show me were in the end between 2 cycles I received $40.00 off.
I also would like to continue receiving paper bill if I set up auto pay with my Discover Card. I don't like NOT receiving paper bills
Life has Rules Play Fair
03-26-2012 12:08 PM
I paid my bills in March 19 for unknown reasons and did not notice until they disconnected my service. I have enough!! I am a customer of Comcast for more than 10 years. I requested to change my billing circle, so I can paid on the 28th of each month, but they not do it and if I submitt my payments after the 20th they disconnect my services, and charge $15 to my account. I am frustated with this situation, if they do not do something about this matter, I am going to move to Verizon. They contacted me last Friday, asking if I am happy with the services that Comcast is offrering me, and if I would like to give a change to Verizon for a lower payment plan. So, I hope someone is going to get back to me today to resolve this matter.
03-26-2012 02:51 PM
Hi I am having the same problems. I have been fighting with them since December about my payments not being posted. I have faxed over things showing my bank has paid them and still not posted on my account. I was on hold one time for two hours. I asked for a call back and no call back at all. Then when I call they tell me I understand what your going through. I live in Indiana and I don't get anyone who speakes english or understands so I know how you feel.
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