Billing

[JBev]

It looks like I am not the only person who has been robbed by Comcast due to phantom installation fees. When I signed up, I was told installation was going to cost $94.99. Our townhome was already wired and have more than enough jacks- all that was needed was to deliver the boxes and turn on the service. We get the bill and there is a $30 per outlet- new outlet install few- amounting to $120. Not only were we not informed of this but there were no new outlets installed. CSR was not helpful and tried to say it was an activation fee- however my bill says install fee. A forty-five minute discussion got a reduction in the fee-I but this is not right.  am VERY unhappy. I know I have been mislead. 

[JBev]

Why was my post removed to page I have no access to.

[CajunTek]

Your post was not, but a rather snide, worthless reply by another user was.

[JBev]

OK- 

Well is there any help coming from Comcast? Or does this forum even matter? We're good, responsible people- we pay our bills and our taxes on time. Why the horrible treatment?

[BruceW]

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JBev wrote: ... is there any help coming from Comcast? Or does this forum even matter? ...

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The forum matters to Comcast very much because it reduces the company's customer service and technical support expenses.

If you've hit a wall with the phone reps, you can try sending an email to "we_can_help@cable.comcast.com". Include:

    Account number
    Your full name
    Service address
    Best contact phone number and time to call
    A description of the problem
    A link to your post

A senior Comcast rep should contact you to follow up.

Why the horrible treatment? To make the most money, of course . . .