06-25-2012 01:17 PM
I was signed on as "preferring" to receive my billing statements paperless (not through the US mail).
In the past I always received an "email" alerting me that my current Statement was ready for viewing.
I no longer receive those emails. This email was always received shortly (2-3 days) after my current month's statement was ready for viewing. I can, of course, go to My Account & pull up (view) my current statement.
Question is: Why is the email alert not being sent to my email account?.
I have verified all my settings & Information with Comcast Billing & Internet Department, probably 12 phone calls. HELP! Anyone have or has had this issue (& resolved it?)
06-28-2012 02:24 AM
With regard to the alerts, I'm not getting them either for the "payment confirmation" and "payment posted" despite having signed up for the alerts. This started the end of May 2012 -- had NO problems prior to that.
06-29-2012 08:27 PM
Probably been longer that Comcast has had problems with the email alerts. I still receive a paper bill but used to get email notices that my bill had been prepared and I could view the online version.
That stopped late last year for me. Recently reset that email alert.
My bill arrived in the mail today. No email alert at all.
That for me is my main reason for never going paperless or auto pay. Comcast seems to have trouble keeping their internal systems working.
06-30-2012 07:21 PM
Missy- When you've made as many phone calls as I have made to Comcast (30-40 no exaggeration) with no resolutions...I'm sure you can understand why Please, Thank you & You're Welcome are not present. There is no inappropriate content here, regardless of your desire for more politeness. My pleases, thank you's & you're welcomes's have been exhausted. I just get passed from one person to the next with no help or resolution.
I did get help on another Comcast issue but I had to speak to the Vice-President of Comcast in Philadelphia in order to get that accomplished. and guess what?...he said "I'm sorry" & thank you.... to me. So you're correct. they don't go out of style when used appropriately.
But thank you for your lesson in courtesy. I've owned a successful business for more years than you have probably alive & that didn't happen because I never learned courtesy & customer service
06-30-2012 07:35 PM
The last rep. from Comcast just switched me back to mailing my Bill to me. She suggested: after I receive my next bill in the mail...I should then go back in on line & change my billing preference "back to" paperless. She said regardless of what billing method a person chooses, the function is completely controlled by the computer system. She offered "it was probably just a computer glitch."
I have another Comcast account in another state & it works flawlessly. Go figure!
I would prefer to go Paperless because I understand (at some point) there will be an additional fee if you want a paper bill mailed to your home or business. They'll probably go to the Supreme Court & it will be ruled as an allowable "tax".
07-05-2012 06:06 PM
I just had the same problem and almost had my service cut off as a result. I had been receiving notices up until about 3 months ago. Never received any communication since then until today when I received a disconnect notice in the mail. I spoke to 5 different reps today and all of them implied that this never happens and they have no idea why it ever would. It appears from the number of posts on this that it is a common problem that should be addressed. Are the reps uninformed or lying?
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