Billing

[Anon1604767]

 Basic cable, voice and internet. $191.00...are you kidding me!

[rog286713]

if you are not happy with your bill call comcast and ask for a reduction.  If you have competiton in your area you will likely get a reduction.    Why do  you think that by posting to other customers like your we can help you with your bill?

Although it isn't obvious, this forum is generally a customer to customer forum and is not actively monitored by Comcast. Although Comcast employees (their usernames are in red) are often here to help, they may not see your specific post.

 To get help, you can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible;
Account number;
A link to your post.

[leavingthelies]

I would have to assume by your response that you are a comcast employee.....but you could not be as your name is not in red, right? I have the same issue as my bill was also twice what I was quoted. I contacted comcast 3 times and was assured that it would be corrected on the next bill and credited. Hahahahahaha! Instead, it was now increased to $265? No problem. My loyalty with comcast is over after 4 years. I am currently on vacation however, upon my return, comcast will be removed and I will also be reporting them to the better business bureau. You may reply to this in a nasty little tone like you did to the previous post. Don't really care because you don't have to put up with the ridiculous lies that are told to customers just to get their business. To the person of the original post, it would definitely be in your best interest to drop comcast as they will not be fixing your bill for you but they will continuously lie and say they will!

[rog286713]

you are correct I am not a comcast employee again your are right their name appears in red, we are all just customers like you just trying to help.    My point was if you think you pay too much no one here on this customer to customer forum can help you, you need to call comcast and ask for billing or retention other wise all you are doing is complaining to other customers who will just sympathize with you and offer no solutions. 

[commanguy]

leavingthelies.

Comcast is not an accredited business with them so I don't know if they will even do much in that case or if Comcast will even care.

Best thing to do is find your Local Franchising Authority and report this to them. May also want to try the FCC, but I am not sure if they will do much with a billing issue.

Just some other options from a fellow customer.

Good luck in all of this.