07-20-2012 05:19 PM
You can try customer support, but you will just be wasting your time. They won't have a clue. It's happenned to me three times; everytime the expiration date on your credit card changes, and most recently for a reason no one can explain. In my experience customer service can't do a thing. You'll end up needing to cancel your auto billing, then re-entering the whole thing all over again. Then wait for it to get screwed up all over again.
07-20-2012 05:38 PM
Generally they will resubmit the check to the bank.
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07-22-2012 03:52 PM
Comcast does not resend the check. My bank assures me it was never sent in the FIRST place. This gives Comcast an opportunity to charge you an"insufficent funds" fee of $30. in my case insuffiient funds is a joke and the banker will swear to it. Who s the real lier?
07-23-2012 02:10 PM
For your future payments, I highly recommend the ONE TIME payment option on the Comcast website and use the debit card associated with your checking account. Bills are always due the same date every month so it's simple. Remember to allow 3 business days for the payment to be posted. (Comcast says 1-3 days but I like to play it safe.)
DON'T use autopay - with any company. Takes several billing cycles to "take"; it's virtually impossible to cancel (Comcast has to do it, not bank). AND - any change to your bank account number or debit/cc will invalidate the autopay.
Please", "thank you" and "you're welcome" never go out of style.
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