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New Visitor
Tessa_Lane
Posts: 4
Registered: ‎05-25-2010

Payment plans?

I have lost my job and am currently unable to pay my bill. Does Comcast offer payment plans or other assitance for customers in this situation?

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Payment plans?

 


Tessa_Lane wrote:

I have lost my job and am currently unable to pay my bill. Does Comcast offer payment plans or other assitance for customers in this situation?


 

Tessa,

I have asked an Adminstrator to read your post.  I am very sorry for your situation and hope that things improve for you very soon. :smileysad:



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New Visitor
Tessa_Lane
Posts: 4
Registered: ‎05-25-2010

Re: Payment plans?

Well that did me absolutely no good. From what I understand, Comcast has no plan in place to assist their customers who are in difficult situations except to cut back their services or increase their monthly bill. How about actually HELPING customers?

Visitor
Posts: 2
Registered: ‎05-12-2009

Re: Payment plans?

I have similar problem. Previous months amounts. I'd like to pay a portion of it when I make other payment. Unfortunately, The only payment I can make is what is due when they shut down my service. How am I to payback a large payment if I'm already having income problems. To my knowledge, Comcast does not have such plans, ie hardship, etc.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Payment plans?

comcast does indeed have a payment plan, but you cant just keep your service at its current level as you would just keep incurring bills on top of bills.  You have to call in and ask to speak to a payment person to help you.  

Visitor
Posts: 2
Registered: ‎05-12-2009

Re: Payment plans?

Believe it or not I have asked and talked with several personnel. How would I be able to change my phone service and internet and cable? Take my cable down to basic?

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Payment plans?

you have to call comast and have your servie downgraded, that is all.

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Payment plans?

Moved to its own thread because this thread is two years old.