05-25-2010 04:34 PM
I have lost my job and am currently unable to pay my bill. Does Comcast offer payment plans or other assitance for customers in this situation?
I have asked an Adminstrator to read your post. I am very sorry for your situation and hope that things improve for you very soon.
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05-25-2010 05:13 PM
Well that did me absolutely no good. From what I understand, Comcast has no plan in place to assist their customers who are in difficult situations except to cut back their services or increase their monthly bill. How about actually HELPING customers?
07-24-2011 05:07 PM
I have similar problem. Previous months amounts. I'd like to pay a portion of it when I make other payment. Unfortunately, The only payment I can make is what is due when they shut down my service. How am I to payback a large payment if I'm already having income problems. To my knowledge, Comcast does not have such plans, ie hardship, etc.
07-24-2011 05:45 PM
comcast does indeed have a payment plan, but you cant just keep your service at its current level as you would just keep incurring bills on top of bills. You have to call in and ask to speak to a payment person to help you.
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