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New Visitor
jfred1212
Posts: 1
Registered: ‎12-30-2011

Please help me understand the HD Technology Fee

On my lates bill I got hit with a new 9.95 HD Technology Fee after having HD DVR service for 2+ years.  After looking through the rate schedule on my bill, I noticed the below charge for HD DVR:

 

HD DVR Service (includes HD Technology Fee) - $16.95.

 

I clearly have a $16.95 charge on my bill for HD DVR service, so why would I have a new additional $9.95 charge for HD Tech Fee when it clearly includes the fee in my HD DVR charge?  I have talked to 2 phone reps and a chat rep and they all tell me that I have to pay the separate charge even though it clearly says on the bill it is included.  The HD DVR is my primary box (which one rep indicated that was required to include the fee and it was in the footnotes of the rate schedule on the bill).

New Visitor
rob3325
Posts: 1
Registered: ‎01-03-2012

Re: Please help me understand the HD Technology Fee

This Technology Fee is garbage.  This is just another way that Comcast rips off its customers with junk fees.  Did anyone notice that the HD DVR fee also went up $1 per month?

New Visitor
heiglp
Posts: 1
Registered: ‎01-05-2012

Re: Please help me understand the HD Technology Fee

I called Comcast service and could not get a clear explanation for the HD Technology Fee and why it was added to the bill. In addition, Digital Preferred went up $3, Sports Entertainment up $2, Digital Service went up $1 and High Speed Internet up $4. Is Comcast going to drive customers to Satellite and other sevices?

New Visitor
SPC54
Posts: 2
Registered: ‎01-06-2012

Re: Please help me understand the HD Technology Fee

The HD Technology fee is the equivalent of the airlines baggage fee. They charge it because they can.

 

Comcast has raised my Double Play (TV & Internet) bundle $7, my cable boxes (2) $1.50 and the new fee $10. I'm very unhappy with Comcast. I'll looking at alternatives. I will either scale back on services or look at cancelling altogether.

 

BTW, I have on going discussion with Comcast insisting that one of cable boxes should be included with Digital Preferred. I'm paying for both $10 now. Customer service doesn't have a clue.

New Visitor
SPC54
Posts: 2
Registered: ‎01-06-2012

Re: Please help me understand the HD Technology Fee

You can view my other response below.

 

Here is my conclusion. Comcast doesn't have a clue about the equipment in a customer's home. I have two cable boxes. One is SD and the other is HD.

 

I asked if I returned my HD cable box. Would the HD Tech fee be removed? Their reply was yes. Meaning, they are double dipping. Comcast is charging $10 for the cable box and another $10 for the HD Tech fee.

 

The other odd thing is my latest bill has dropped the cable card for my tivo off the equipment list.

 

If you try to explain the equipment in your home to the Customer Service people, it's in one ear and out the other. They take the bill as Gospel. You can't explain anything to them without an interruption and nothing is accomplished in the end.

Visitor
Posts: 3
Registered: ‎12-28-2008

Re: Please help me understand the HD Technology Fee

I just downloaded my bill for 1/14 to 2/13/2012.

 

There's a new line item called "HD Technology Fee": $9.95.

 

Comcast did not notify me about any changes.  :smileyangry:

 

It's time to take a look at the 2 year plan being offered by the other triple play company.

 

:smileysilly:

New Visitor
Posts: 1
Registered: ‎09-24-2009

Re: Please help me understand the HD Technology Fee

Are you kidding me? A $9.95 technology fee. I am in a 2-yr contract at a fixed price. Now they tell me I have to pay and extra $9.95 to finish out my contract. This is ridiculous...why was I even in a contract if they can raise rates on "equipment" at their discretion? I called a phone rep and was told a supervisor would get back with me. No one ver called me back (surprise, surprise). 4 days later I called again and finally spoke with a supervisor who said that there was nothing she could do...it was a "company thing." This is ridiculous and almost seems like fraudulant business practices. I will be cancelling this service as soon as I can!

 

As The Donald would say...Your fired, Comcast

Visitor
Posts: 1
Registered: ‎09-13-2007

Re: Please help me understand the HD Technology Fee

It is called profit. Comcast has raised the prices on all services that they think they can get away with. I called customer service this afternoon and waited for a live person for about 1/2 hour. So there must be other folks who are looking at their billing with questions. Bottom line is that Comcast raised prices on most of their services, the hd technology fee being one of them. A $1.00 there, $3.00 bucks there, total on my bill equating to +$15.00.

 

So I have a package with internet and cable tv. I'd be answering this post using comcase internet service except IT DOESN'T WORK - I have had intermittentent internet service for 6 months. Now internet service is not working at all - used to be at least at a dial up speed (yeh, I know it's cable).But now it's non-existent. Hard to swallow with the price increases. Technician to come out again tomorrow. Yada, yada, yada......

Visitor
Posts: 3
Registered: ‎12-28-2008

Re: Please help me understand the HD Technology Fee

Here is the email response from Comcast support:

 

"You were on a promotion which provided the HD technology free of charge. That promotion has ended, so the HD technology fee now applies."

 

It looks like "HD Technology Fee: $9.95" will be on every monthly bill from now on.

 

Give me a reason why I shouldn't switch to a 2 year contract with Verizon FIOS.

 

Go ahead.  Make my day.  :manfrustrated:

New Visitor
Beingliedto
Posts: 1
Registered: ‎01-28-2012

Re: Please help me understand the HD Technology Fee

Does anyone know if the HD Technology Fee is a FLAT charge or a per outlet charge?   If I already pay it and I want to put a cablecard in my second TV (no charge for the cablecard) will I be charged another HD Technology Fee for the second TV.   I received a four page email reply about this question from a Comcast Customer Care Specialist that told me how much they appreciated me as a customer but basically told me nothing.

Official Employee
ComcastNick
Posts: 1,308
Registered: ‎12-13-2011

Re: Please help me understand the HD Technology Fee

It is a flat charge. 

It won't change regardless of how many HD boxes/cable cards you have hooked up.

Comcast Nick
APSC Supervisor
New Visitor
richsud
Posts: 2
Registered: ‎01-28-2012

Re: Please help me understand the HD Technology Fee

[ Edited ]

My 12mbs High Speed Internet bill increased exactly $3 to $62.95. 

If I added this service it would be only $45.95 ( not an intro price ).

My service has gradually degraded ( using their speed test ) by

approx. -30% down and -50% up over last year.  The up was fastest

two years ago.  If you use Skype you need the up.  At 500Kbps

barely enough.

Silver Problem Solver
commanguy
Posts: 5,418
Registered: ‎01-11-2010

Re: Please help me understand the HD Technology Fee

richsud

You may want to post in this forum thread instead for High Speed Internet issues

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/bd-p/5

There are a couple of links there for information that will help people see what the issue may be.

 

Official Employee
ComcastNick
Posts: 1,308
Registered: ‎12-13-2011

Re: Please help me understand the HD Technology Fee


richsud wrote:

My 12mbs High Speed Internet bill increased exactly $3 to $62.95. 

If I added this service it would be only $45.95 ( not an intro price ).

My service has gradually degraded ( using their speed test ) by

approx. -30% down and -50% up over last year.  The up was fastest

two years ago.  If you use Skype you need the up.  At 500Kbps

barely enough.



The 45.95 price is when you have the Internet and another product.  When you have multiple services, you get a discount on the price.

 

Regardless, you should be getting better than 500Kbps speed.  Try unplugging your modem and router, then pluging the power back into the modem, wait 30 seconds or until the modem connects to the Internet again, then plug the powercord back in your router, then check your speeds again.  http://speedtest.comcast.net 

If you are still having speed issues, call in the 1-800-Comcast number and have them check your modem signal levels and for packet loss.  Then if need be, we can get a technician out to fix any signal issues they find.

Comcast Nick
APSC Supervisor
Regular Contributor
nla318
Posts: 27
Registered: ‎09-30-2011

Re: Please help me understand the HD Technology Fee

I looked at our newest bill and we were charged $9.95 tech fee for the HD receiver and $9.95 for the HD DVR

 

A $19.90 bill increase out of nowhere. I already called them about changing the HD receiver to HD DVR so we'll have two of them, thinking about cancelling that and dropping the one we have.

 

They've even added a $1.99 "adapater" fee and we aren't even using one.

New Visitor
hmfranklin
Posts: 1
Registered: ‎02-20-2012

Re: Please help me understand the HD Technology Fee

The $9.95 "whole house" Technology Fee is a TOTAL ripoff from Comcast.  Please someone address this a the cor0porate level like killing "Qwikster" for Netflix. This is just a way for Comcast to steal from its user's pockets another $10/month.

 

As this person notes, I already PAY a technology fee under my HD/DVR!!!!

 

Does it give you anything? No.  Did they change the outlets in my home?  No.  Do I get additional programming?  No.  Protest, PROTEST!!!!

Regular Contributor
Posts: 35
Registered: ‎05-07-2009

Re: Please help me understand the HD Technology Fee

Any fees on your bill which cannot be simply explained is just another worthless attempt by Comcast to gouge customers.

Contributor
maphead14
Posts: 19
Registered: ‎09-01-2011

Re: Please help me understand the HD Technology Fee

True dat

New Visitor
saltz80
Posts: 2
Registered: ‎02-26-2012

Re: Please help me understand the HD Technology Fee

Its simple, they are trying to figure out how much you can afford.  If you keep paying after they put these unwarranted charges on your bill then you can afford it, and they have won.  They will continue to raise prices as long as we keep paying when we stop paying as a whole they will stop.  I for one am shopping for a new provider and I suggest you all do the same.  Leaving them is the only option calling and complining is no longer worth while. 

New Visitor
monty7
Posts: 1
Registered: ‎03-26-2012

Re: Please help me understand the HD Technology Fee

I just noticed this new HD Technology Fee @ $9.95 per month on my bill.  I called the customer service billing people and they were ludicrous.  There is no excuse for this fee, period.   Anyone that wants to start/begin a class action against this lunacy, please reach out to me.   This is a classic "pack" fee if I've ever seen one, and kudos to all of you who have pointed that out already.  

 

This is so brazen it  would be funny if it weren't so stupid.   Seriously, this merits legal action and I'm onboard if someone knows how to bring this about....

New Visitor
richsud
Posts: 2
Registered: ‎01-28-2012

Re: Please help me understand the HD Technology Fee

Yes, we know to periodically cycle the modem. I'm an early adopter.

Shouldn't the network balance itself dynamically ?

As far as discounts, $10 for the cable option should be $55.95 (not $62.93).

Your technicians come out a week late without propper tools.

Takes a whole afternoon and then charge me for diagnosing their problem !

 

harumpf.

New Visitor
deinline5
Posts: 1
Registered: ‎03-27-2012

Re: Please help me understand the HD Technology Fee

I just questioned this charge on my account, and was told it was for an HD box. I explained that I no longer had an HD box, it was exchanged when I got my DVR. Apparently customer service has no idea what the fees are for. I have a call into a supervisor for further explaination of this charge. I has been on my bill for the last 2 years. If they have been charging me for an additional box that I exchanged, I will be requesting a credit to my account!!

New Visitor
dissatisfied100
Posts: 1
Registered: ‎06-12-2012

Re: Please help me understand the HD Technology Fee

yeah technology fee was never notified in advance just got it on my bill saying  i added technology fee and they back dated it i guess this is the kind of stuff that they are in court for all the time  well  i did not authorize this at all furthermore im already dissatisfied with them prior to this nonsense and now they have charged my visa with 446.00 i did not owe them at all and are being extremely difficult and rude in the process of returning the funds to my account  thats ok i called visa and calling utilities commisioner they will figure it out when customers start canceling and going with a different provider oh wait they wont cause their commercials just say nasty stuff about everyone else and even demean their customers in their commercials

Regular Contributor
Ymsv
Posts: 56
Registered: ‎08-15-2012

Re: Please help me understand the HD Technology Fee

Go to direcTV or Dish they offer free HD for life. There is no such thing as HD receiver fee or HD Technology fees. All you have to do is sign up for automatic bill payment.
New Visitor
disgruntalled
Posts: 1
Registered: ‎12-31-2012

Re: Please help me understand the HD Technology Fee

I called comcast after I was billed out of the blue & not even on my regular bill for this HD Technology Fee   & after long time on hold was told was for the HD box that I have.  I told them when I signed up I wasn't interested in paying $!0 a month for HD & none of my boxes are HD.  The person apologized & is going to credit my FEB bill.  Comcast relies on large #s of customers not paying attention & just paying this.  This is unscrupulous & I will be switching to uverse soon as available in my neighborhood

 

New Visitor
kumap
Posts: 1
Registered: ‎03-14-2013

Re: Please help me understand the HD Technology Fee

Is this federal state county  charge or comcast whim charge.. to rip off the customers... since they have a monopoly!?

New Visitor
TheAlan
Posts: 2
Registered: ‎07-21-2010

FEES! FEES! FEES!

HERE WE GO AGAIN! I've had the Triple Play Bundle for over three years at $99.00 a month. When I first signed on to Xfinity I was told HD was included. I didn't have a HDTV at the time. Now that I do, they're charging me an additional $9.99 "HD Technology Fee." For what? No one seems to know. And with no notice, they raised my Triple Play to $119.99 a month, although my bill still reads Triple Play Bundle PROMOTION. That's an increase of $20.99 a month. It could be because I added Xfinity Home with a three year agreement. (Xfinity requires the internet and a phone line). With all these fees, Comcast will soon be able to build a second Comcast Center in center city. Verizon is looking better every day!

New Visitor
TheAlan
Posts: 2
Registered: ‎07-21-2010

HD FEE OR ANOTHER COMCAST RIP OFF?

[ Edited ]

Worthless fee? I guess not. They're charging us and we're paying it, aren't we? It's worthless to Comcast when we STOP PAYING! This is like the wild, wild west, without the gun.

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: HD FEE OR ANOTHER COMCAST RIP OFF?

You are charged the HD Technology Fee to enable HD to all your outlets. 



Need Email Help? Please post the following information in your post.
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New Visitor
Posts: 1
Registered: ‎08-17-2007

Re: Please help me understand the HD Technology Fee

I totally agree.  We have to find a way to organize and get out the word.  Unless we can make it a movement, Comcast will just keep screwing us like they have done so many times before.  We need to start finding ways to complain to the Public Service Commissions.  I am willing to become devoted to this cause.

Visitor
TNCoaster85
Posts: 3
Registered: ‎06-21-2012

Re: Please help me understand the HD Technology Fee

I just found out that they are doing the same to me as well. I am under the $228 fixed rate contract with Comast as well. I contacted them bai email and they acted as if so what when I told them that EPB was offering me the same package for a few dollars less  the tech fee and the double dipping in the sales tax. What everyo ne needs to do is conatct Bob roberts who is the head of Comcast, The FCC and the BBB. Complain like heck to get some relief from the double dipping that Comcast is doing. We are paying enough as it is for thier service.

Bronze Star Contributor
wchillman
Posts: 289
Registered: ‎04-05-2012

Re: Please help me understand the HD Technology Fee

[ Edited ]

You can avoid the HD Technology fee (and many other junk fess) and get great TV as well as internet service for less than 50 bucks a month. Many Comcast subscribers just aren’t aware of this option and Comcast does not actively promote it. I’ve posted about it elsewhere on the Comcast site but you can click on this link to read more…

 

http://forums.comcast.com/t5/XfinityTV-Website/WE-WANT-NETFLIX-SUPER-HD/td-p/1691409

New Visitor
Satkinson2013
Posts: 1
Registered: ‎09-17-2013

Re: Please help me understand the HD Technology Fee

Well in  August sometime it seems that they added the fee to our box we have had that box  for over  a year and nothing  was added or changed  and all sudden one night  the box  stopped working  but power was on so i called they fixed it but didnt tell me they added a 9.95 hd fee , and told us that the box that he has  is HD box  and  we can change it in for standard digital box and take the 9.95 a month off  which is  in other words they are just adding  charges  when they feel like it

 

New Visitor
Posts: 1
Registered: ‎12-15-2007

Re: Please help me understand the HD Technology Fee

I am also confused about the overall HD fee. My television is old and does not have HD. My son has HD television. I understand the logic in the $9.95 for the access to HD but not the $17.95 for the HD receiver box. You can no longer just get the box, it has to be a HD/DVR box. So basically I'm paying $27.90 to ACCESS cable on 1 television.

 

I think I may be looking at Tivo and a card or satellite

 

http://www.fcc.gov/guides/cablecard-know-your-rights

 

 

 

 

New Visitor
jumpmaster60
Posts: 1
Registered: ‎01-15-2014

Re: HD FEE OR ANOTHER COMCAST RIP OFF?

Oh really?!  Then please explain these charges on my bill, notice the bold print:

 

XFINITY Bundled Services HD Preferred Plus XF Includes Digital Preferred with Starz, HBO, Streampix, Video On Demand, HD Technology Fee, High Speed Internet and Digital Voice Unlimited Promotional Rate. Promotional Rate for 12 months $ 139.99 Additional XFINITY TV Services HD Additional Outlet Svc $ 19.90   AnyRoom DVR Service$ 10.00

 

Visitor
Posts: 2
Registered: ‎12-20-2007

Re: HD FEE OR ANOTHER COMCAST RIP OFF?

I have three HD TV's and I'm charged $9.95 "HD Technology Fee" for each one. A $30 rip-off! I live in a condo that does not allow outside antennas and I'm a hundred miles from the nearest town that has a over the air tower so Comcast has me by the gonads.