I have never been so upset! I have been a customer for years and so has my family. In the past months we have been randomly charged for adult porn on our bill. Comcast reversed the charges a few months ago on our bill but this has been an on-going problem. They originally said it might be a service problem or a password problem they had us change our purchasing pin. I was the only one who had this pin and porn was STILL ordered. These were all ordered when we are at work and no one is home. When I called to complain not only was I told there’s nothing I can do but pay it and cancel my account but when I asked to speak with a supervisor they told me there wasn't one that the supervisor was on VACATION! So a customer service rep is the highest person you can talk to in the entire company at Comcast? Maybe there’s their first problem! When I called back and 20 minutes + later was able to speak to a supervisor he could care less. We offered to give proof we are at work. We explained that in months leading up to this we have asked how we can prevent it from happening in the future. We were given no real answer or solution. Our charges are for 15 porns totaling almost $200!!!! I suggested to the supervisor someone might have hacked my box maybe since we live in an apartment. They basically told me that was impossible and brushed me off. We are expected to pay this amount for their incompetence. I am disgusted! I really thought for a minute that I was going crazy then I did some research. And apparently this has happened to many people! He claimed it to be impossible? I think Comcast needs to reassess their staff and programs.
