07-18-2012 04:30 PM
I have never been so upset! I have been a customer for years and so has my family. In the past months we have been randomly charged for adult porn on our bill. Comcast reversed the charges a few months ago on our bill but this has been an on-going problem. They originally said it might be a service problem or a password problem they had us change our purchasing pin. I was the only one who had this pin and porn was STILL ordered. These were all ordered when we are at work and no one is home. When I called to complain not only was I told there’s nothing I can do but pay it and cancel my account but when I asked to speak with a supervisor they told me there wasn't one that the supervisor was on VACATION! So a customer service rep is the highest person you can talk to in the entire company at Comcast? Maybe there’s their first problem! When I called back and 20 minutes + later was able to speak to a supervisor he could care less. We offered to give proof we are at work. We explained that in months leading up to this we have asked how we can prevent it from happening in the future. We were given no real answer or solution. Our charges are for 15 porns totaling almost $200!!!! I suggested to the supervisor someone might have hacked my box maybe since we live in an apartment. They basically told me that was impossible and brushed me off. We are expected to pay this amount for their incompetence. I am disgusted! I really thought for a minute that I was going crazy then I did some research. And apparently this has happened to many people! He claimed it to be impossible? I think Comcast needs to reassess their staff and programs.
07-18-2012 04:31 PM
And in addition... my service discount changed with no warning what so ever! I am so sick of the sneaky way of business this company tries to run. No wonder everyone I know has switched over to the dish and other such programs!
07-18-2012 04:41 PM
Though it’s not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (email@example.com).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
07-18-2012 06:30 PM
Thank you I wasn't clear what this was I just wanted to be heard I am so upset about all of this! All your forums and email address will be much help I am sure. I am happy to hear I am not the only person dealing with this!
07-19-2012 05:00 PM
Comcast tends to brush off customers with this complaint because usually (and I'm not accusing you) the customer did order the stuff. Generally it's porn and UFC. Boyfriend, kids...whatever order it and don't admit to it. Comcast can tell you exactly when it was ordered and what box it was order on. If you changed you PIN number and you didn't order it and you are still getting billed - it is completely and totally possible that it's a screw up on Comcast's part.
Use the email address posted above and ask for help from Comcast Corporate Customer service. They can help you out, you don't need to pay for stuff you didn't order. I'd identify the box used for the orders and ask Comcast to swap it for another.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
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